Customer Support Specialist

We are looking for a driven Customer Support Specialist to join us in our mission to contribute to a greener future. Electric power will replace the combustion engine in most industrial applications. Key Industrial markets include agriculture, aviation, construction, marine, mining and rail. At Northvolt you get the opportunity to be part of this transformation working with a variety of industrial OEMs.
We believe that you have both a genuine technical as well as business interest. As a person you are curious, love to execute and meet ambitious targets. Communication skills, the ability to work in cross functional project teams and the attitude to foster a productive and passionate culture are key success factors.
In the role you will interact with and support our customers on a daily basis with both operational and administrative tasks as well as being involved in process development projects and new business opportunities.
Key responsibilities include but are not limited to:
Commercial point of contact for customers
Administration of daily commercial topics, quotations, invoicing, orders, delivery updates, change request, CRM, etc
Coordinate and support continuous improvements of spare part order and delivery processes in ERP together with manufacturing site in Gdansk, logistics, IT and others
Coordinate updates and releases of spare part master data
Support new product releases by defining and implementing spare part and logistics processes



You will be based in Stockholm and part of the Aftermarket team, supporting customer within both Industrial and Energy Storage business areas.
Apply with CV in English and cover letter or your complete LinkedIn profile.
Full time employment, fixed salary.
Planned starting date is asap.
Skills & Requirements
We believe that you have:
Excellent English written and oral communication skills in both technical and business environments.
Ability to work in a high profile and often high pressure multi-cultural environment.
Thrive working with deadlines and excellent at time management
Have plenty of grit, a can-do attitude, an entrepreneurial spirit, a great eye for quality, a sense of humour and a curious mind.
Is friendly, passionate & purpose driven.

Bonus points for:
Experience from administrative roles such as order handling, operational purchasing, logistics or similar. Preferably with in service and aftermarket organizations
Good knowledge and deeper understanding of “Order to Cash” processes in ERP systems
Successful history of working cross functional with multiple interfaces - customers, sales, manufacturing, logistics, engineering, ...