Customer Support Specialist

HV Breakers (High Voltage Breakers) is a business unit within Hitachi Energy located in Ludvika. The unit has worldwide responsibility for the development, production and sale of high voltage breakers for both AC and DC power systems. High voltage plays an important role in reliable and energy efficient power systems.
As a Customer Support Specialist, you will provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!
Your responsibilities
Project management in various scale and level
Customer contact will be a big part of your daily work (both verbal and writing)
Internal coordination (planning and production)
Project documentation System handling in ERP system
Customer visits both within Sweden and abroad
Witnessing of routine tests in the workshop
Flexible working conditions, office, and home office possible
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background
We highly value your personality and see that you are structured, able to think critically and willing to learn
You are a natural problem solver, who enjoys meeting new challenges
You have great social skills, and you contribute with your positive and proactive mindset, as well as with your ability to create a good atmosphere
High school education or other experiences
Knowledge in contracts, delivery and payment terms is a merit
Good skills in using Microsoft Office
Fluency in English and Swedish is required, both written and spoken. Other languages will be a merit.

More about us
Last day to send in your application is 7th of January. Applications will be reviewed on an ongoing basis and the position can be filled in a shorter timeline.
Recruiting manager Hanna Bayard, hanna.bayard@hitachienergy.com, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Philip Bengtsson, +46 107-38 25 17; Unionen: Johan Frisk, +46 107-38 39 68; Ledarna: Christer Fridlund, +46 107-38 29 12. Any other questions can be directed to Talent Partner Elias Ströberg, elias.stroberg@hitachienergy.com.