Customer Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Customer Support Specialist is the first point of contact for customers and business partners of ABB Process Automation in Sweden. Your mission is to make sure customers get the best possible experience while doing business with us, by helping and supporting them from order to invoice, and by ensuring that all their inquiries get timely and professionally answered.
Reporting to Customer Support Manager and using your customer service skills and knowledge, you will aid our divisions by reacting to customer inquiries.


Your responsibilities
Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
Monitoring the status of orders
Ensuring that inquiries are resolved and providing assistance in any necessary escalation
Ensuring a positive customer experience by giving them regular updates and clarification
Observing the overall process and trends across inquiries and identifying improvement areas.



Your background
3 or more years of experience in Customer Operations/Customer Services working with order handling, customer communication and delivery monitoring and follow-up
An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
Knowledge of principles and practices in customer service
Knowledge of SAP and Teams. Business Online (BOL) is a plus.
A collaborative, solution-focused approach, and strong written and spoken communication skills
A Business Administration Degree or equivalent working experience
Fluency in English and Swedish, written and spoken.



More about us
Recruiting Manager Stefano Pingani, +46 21 34 22 51, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Johan Starner, +46 21 34 20 80, Unionen: Krista Andersson, +46 21 34 02 85, Ledarna: Leif Öhrberg, +46 21 34 23 25. All other questions can be directed to Talent Partner Therese Ideblad, +46 725 53 80 40.
You are welcome to apply the latest by June 4th. Please note that selection will be done on an ongoing basis and the position may be filled before last day of application.
We look forward to receiving your application (preferably in English). If you want to discover more about ABB, take another look at our website www.abb.com.