Customer Support Specialist

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation
Innovation is the heart of Hitachi Energy, and our Technology Centers are continuously challenging the technology limits developing the next generation products and solutions utilizing a high degree of innovation. We are now searching for a Customer Support Specialist to HV Service in Ludvika and we very much look forward to your application!
Your responsibilities
Order registration in the system and progress tracking from handover to delivery
Communication with the customers regarding the delivery schedule, documentation approval
Keeping track and archiving of documentation
Close collaboration with internal stakeholders for successful execution
Close monitoring of on time deliveries, invoicing status and incoming payments

Your background
Ability to handle multiple tasks simultaneously
Experience with SAP or similar ERP system would be an advantage
Motivated and curious to learn
Good communication skills
Customer focused approach
Good knowledge of English language

Additional Information
We offer you an exciting and stimulating work environment, where you become an important team player collaborating to deliver our world-class technology. We value you as a person and believe in personal development. Join Hitachi Energy and work in a diverse environment that is dedicated to creating a sustainable energy future for today's generations and those to come.
Applications will be reviewed on an ongoing basis, so don’t delay – apply no later than 2024-03-15.
Recruiting Manager Silvija Stirbyte, silvija.stirbyte@hitachienergy.com will be happy to answer your questions regarding this position. Union representatives - Sveriges Ingenjörer: Philip Bengtsson, +46 107- 38 25 17; Ledarna: Christer Fridlund, + 46 107-38 29 12; Unionen: Johan Frisk, +46 107-38 39 68.
All other questions should be directed to Talent Partner Michael Blomberg, michael.blomberg@hitachienergy.com

Hitachi Energy is a global technology leader with a combined heritage of almost 250 years, employing around 40,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centres. With a proven track record, global footprint and unparalleled installed base, Hitachi Energy balances social, environmental and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid. www.hitachienergy.com