Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity and collaboration - combined with a strong focus on diversity, inclusion and equal opportunities - are important driving forces in our goal to give everyone the opportunity to create sustainable solutions. Write the next chapter in your ABB story.
Your role and responsibilities
Who are we? We are a small group that works with customer service and order management for our Swedish customers who buy control systems.
You will have a central role in the team responsible for the investigation, registration and administration of customer orders as well as other customer requests. You can look forward to a great deal of personal responsibility, but also close collaboration with colleagues in the team, our salespeople and our suppliers and, of course, our customers. We are constantly working on improvements and we have many changes in the organization and in our processes. We work with many different systems, so multitasking is part of the daily work.
Respond to incoming cases via email and/or phone
Quick handling of issues regarding prices, orders, licenses
Be a driving force in improvement work

Qualifications for the role
You are a quick learner and good at reading processes
You are good at taking your own responsibility
You have an eye for detail
Be able to handle many cases and requests at the same time
Education at least upper secondary level, preferably higher education in e.g. logistics or administration
Fluent in Swedish and English
Product knowledge control systems are to your advantage
SAP & SalesForce knowledge is meritorious but not a requirement

More about us
Recruiting Manager Cecilia Windh, +46 703 69 74 81, will be happy to answer your questions about the position. Union contact persons - Swedish Association of Graduate Engineers: Kenneth Hultman, +46 703 49 60 95; Leaders: Leif Öhrberg, +46 724 64 40 16; Unionen: Mikael Hammar, +46 730 88 70 60. For further questions, please contact Talent Partner Irma Leijon, +46 724 61 23 14. We kindly decline direct contact with staffing and recruitment companies as well as sellers of additional job advertisements.
Please note that the employment process at ABB Sweden includes a reference check, a drug test and, in some recruitments, an extended background check.
We look forward to receiving your application and appreciate if the application is in PDF format. To learn more about ABB, visit our website www.abb.com.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn more about the impact of our solutions around the world. #MyABBStory
Work model: #LI-hybrid
Publication ID: SE91909051_E1
To be hired by ABB, you must fully comply with all local employment requirements/processes in place.