Customer Support Specialist

HV Breakers (High Voltage Breakers) is a business unit within Hitachi Energy located in Ludvika. The unit has worldwide responsibility for the development, production and sale of high voltage breakers for both AC and DC power systems. High voltage plays an important role in reliable and energy efficient power systems.
As a Customer Support Specialist, you will provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!
Your responsibilities
Project management
Customer contacts (verbal and writing)
Internal coordination (planning and production)
Project documentation System handling in ERP system
Customer visits
Witnessing of routine tests in the workshop
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background
We highly value your personality and see that you are structured, able to think critically and willing to learn
You are a natural problem solver, who enjoys meeting new challenges
You have great social skills, and you contribute with your positive and proactive mindset, as well as with your ability to create a good atmosphere
High school education or other experiences
Knowledge in contracts, delivery and payment terms is a merit
Good skills in using Microsoft Office
Fluency in English and Swedish is required, both written and spoken. Other languages will be a merit.

What we offer
Collective agreement
Flexible working time
Health care and wellness allowance
Fantastic career possibilities within Hitachi Energy both within Sweden and globally
Mentor to support you throughout onboard phase
Various trainings and education supporting employee development
Diversified company with over 70+ nationalities working in Sweden
Supplementary compensation for parental leave
Employee Benefit Portal with thousands of discounts and perks
More benefits could be connected to this specific role.

More about us
Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply no later than 18th of September! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!
Recruiting Manager Hanna Bayard, HANNA.BAYARD@hitachienergy.com , will answer your questions about the position. Union representatives - – Sveriges Ingenjörer: Philip Bengtsson, +46 107-38 25 17; Unionen: Michael Fosselius, +46 107 38 46 19; Ledarna: Frank Hollstedt, +46 10 7387043. All other questions can be directed to Talent Acquisition Partner Elias Ströberg, elias.stroberg@hitachienergy.com