Customer Support Specialist

We are a small team working closely together to take care of our customers. You will be part of a group of tender manager and customer support specialist for our High Voltage Business Unit within Front End Sales in Sweden. In your day to day working life, you will also have the support from the cross Business Unit customer service team.
High Voltage business unit develop, manufacture and market high voltage products for HVAC and HVDC systems, such as surge arresters, breakers, gas insulated switchgear, instrument transformers, capacitors, cooling systems and cable accessories.
“Why work with us? Because we work to make the world a little bit greener every day, because we are a great team and because we want to work with you that are open minded, responsible and that likes to learn something new every day!” – Johanna Dahlberg, Market Manager, High Voltage Products
Your responsibilities
Efficiently manage the entire customer order process, ensuring smooth and timely delivery.
Serve as the primary point of contact for customers, addressing and escalating order-related issues as needed.
Collaborate with Sales, Operations, Supply Chain, and other internal and external teams to resolve customer issues. Coordinate with After-Sales Service and Spare Parts teams to ensure customer satisfaction.
Contribute to the continuous improvement of our processes, working closely with your team to identify and implement enhancements.
Engage with factories and teams around the world, gaining valuable experience and insights from different countries and cultures.

Your background
You have a strong customer orientation and a knack for solving problems efficiently.
Demonstrated ability to work well in a team and communicate effectively.
You possess a strong sense of responsibility and accountability.
Previous experience within order management and/or high voltage business is a strong advantage.
An academic degree in a relevant field is beneficial.
A few years of experience in similar roles will set you up for success.
Proficiency in English and Swedish is required for this role.

What we offer
Collective agreement
Flexible working time
Health care and wellness allowance
Fantastic career possibilities within Hitachi Energy both within Sweden and globally
Mentor to support you throughout onboard phase
Various trainings and education supporting employee development
Diversified company with over 70+ nationalities working in Sweden
Supplementary compensation for parental leave
Employee Benefit Portal with thousands of discounts and perks
More benefits could be connected to this specific role

More About Us
We are looking for a variety of people with the right mindset to join our team so don’t hesitate to apply even though you don’t meet all requirements. We are interested to learn more about you and what you can contribute with.
Welcome to apply! Application will be reviewed on an ongoing basis and the position can be filled in a shorter timeline.
Recruiting manager Johanna Dahlberg, johanna.dahlberg1@hitachienergy.com will answer your questions about the position. Union representatives - Union representatives – Sveriges Ingenjörer: Philip Bengtsson, +46 107-38 25 17; Unionen: Michael Fosselius, +46 107-38 46 19; Ledarna: Frank Hollstedt, +46 107-38 70 43. Any other questions can be directed to Talent Partner Johanna Laiv, johanna.laiv@hitachienergy.com.