Customer Support Specialist at Robotics

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
Robotics Parts & Logistics is responsible for the availability and delivery of spare parts to our robot systems worldwide. There are nearly 30 000 spare parts in the offer and more than 120 000 order lines are yearly delivered from our warehouses in Germany, China and US. Our customers require high availability, fast deliveries and reliable support.
As a Customer Support Specialist within Parts & Logistics your main responsibility is to provide high quality order support related to spare part and software orders. The responsibility includes close co-operation with our internal customers/LBLs (Local Business Lines) as well as other relevant ABB functions.


Your responsibilities
Handle order support cases.
Handle software orders.
Warranty, return and credit administration.
Create customer order documents.
Create customer invoices.
Continuously improve order processes and guidelines.
Live ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.



Your background
Customer first mindset.
Driven and supportive team member.
Good communication skills.
Self-drive personality and strong sense of ownership.
Strong social skills and ability to build good relations.
Several years of experience within customer support.
Experience of SAP is good but not necessary.
Fluent in both Swedish and English, written and spoken.



More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Recruiting Manager Sofia Lycke, +4621-34 41 34, will answer your questions about the position. Union representatives: Ledarna: Lenny Larsson +4621-32 85 47. All other questions can be directed to Talent Partner Marcus Thunberg +4610-732 21 86.
Apply today and help us change together the course of an entire industry. Please note that the selection process is ongoing. The position can therefore be assigned before final application date which is February 14th, 2021.
Your application must contain CV and a letter of application. In the letter of application we require that you explain why you are suitable for his position.
Welcome with your application!