Customer Support Specialist (Shipping)

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation.
You will be part of High Voltage Products, a business unit within Hitachi Energy in Ludvika. The business unit develop, manufacture and market high voltage products for HVAC and HVDC systems, such as surge arresters, breakers, instrument transformers, capacitors, cooling systems and cable accessories.
As a Customer Support Specialist, you will work in a fast-paced environment together with a small team with diverse backgrounds and great cooperation. You will communicate daily with a wide range of people and provide internal and external customer support (e.g., Technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements.
Your responsibilities
In this role, you will support 5 production units within High Voltage Products Ludvika in terms of:
You will plan and arrange transportation of finished goods (through COE Poland)
Handle and provide needed freight documentation towards customer (Invoice, packing lists, B/L etc.)
Keep customer well informed regarding shipping status (ETD, ETA)
Handle Letter of Credit and Dangerous Goods Declarations when applicable
Invoicing in accordance with business rules
Documentation handling in PDC
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your Background
We highly value your personality and see that you are structured with great communication skills
Strong customer service mindset and experience within the area of Supply Chain and Logistics
Experience in working with freight forwarders and handling of complex freight scenarios globally for all transport modes
High level knowledge of Incoterms and other associated freight rules and regulations
Experience in working with TMS systems (Transport Management Systems)
Good knowledge in ERP LN
As you will work both locally and in an international environment, excellent knowledge in English is required

More about us
Are you ready for an exciting new challenge? Does the above description sound like you? Welcome to apply before 22 November! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!
More information: Recruiting Manager, Tobias Brisvag, tobias.brisvag@hitachi-powergrids.com, +46 107 38 73 13 will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Philip Bengtsson, +46 107 38 25 17, Unionen: Yvonne Norgren, +46 107-38 36 94, Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Acquisition Partner, Cajsa Fellerfeldt Eklund cajsa.fellerfeldt-eklund@hitachienergy.com
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible, and secure whilst balancing social, environmental, and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com