Customer Support & Stock Management

Are you a junior professional with an interest in gaming? Are you also a highly motivated individual who is passionate about service and product management, who enjoys working in a fast-paced environment? We're looking for a dedicated and reliable team player who is eager to learn more to join our team in Stockholm!

About Exertis Ztorm

Exertis Ztorm is a leading digital games distributor, providing a digital distribution solution to video game publishers and retailers worldwide.

Our vision is to provide a one-stop-shop for digital distribution, and we want to surround ourselves with driven, collaborative people with a growth mindset who can contribute to our continuous development and innovation. We work alongside some of the best content in video games, such as Microsoft XBOX, SEGA, Rockstar Games, 2K, Capcom and many, many more.

About the role

As a Customer Support & Stock Management agent, you work closely with our publisher and retailer partners to manage our product catalogue and stock. You will manage campaigns, digital key stock and ensure all products are up to date in the Ztorm platform. In addition, you will act as 2nd line support to our retailer partners as well as onboard new publishers in our tools/systems.

You are a key part of the organisation and will join our 7 persons Operations Team. You will work in the Stock Management & Support division with 2 others and will work closely with internal stakeholders, such as our commercial team, and external stakeholders, such as our retailer and publisher partners. You will be based out of our Hornstull office and report to our Operations Manager Kim Wanoa.

Tasks and responsibilities

- Stock and campaign management; ensure we have sufficient key stock for each product and products on campaign.

- Catalogue management; Meta data updates, delist end of life products.

- Pricing updates.

- 2nd line support; respond to support tickets from our retailer partners using Zendesk.

- Liaise with publishers via email, Skype and telephone regarding support, key stock, pricing etc.

- Publisher onboarding - Training new partners on our bespoke tools/systems.

- Bespoke sales reports.

- General administrative tasks and process documentation.

- Manage Jira tickets; create new and update existing tickets as well as assign tasks to other team members.

- Support our continuous improvement through your own development and by providing feedback on our platform & processes.

Your skills and experience

- Fluent in English, written and verbal, with experience in working in English.

- 1-2 years of working experience, preferably in customer service and support.

- Professional and positive can-do attitude.

- Proficient skills in Microsoft Office.

- Preferably experienced in using Zendesk, Mailchimp, Jira, and Photoshop.

- Preferably interested in games and the gaming industry.

- Preferably fluent in Swedish, written and verbal; additional languages are beneficial.

Your personal skills

As a person, you are detail oriented, thorough and service minded with excellent communication skills. You have a professional and positive can-do attitude as you liaise with key stakeholders, both internally and externally. You are a natural problem solver and team player who thrives when working closely in a team with shared team responsibilities in a fast-paced environment.

Application

Sounds like a good match? Welcome to apply! Tell us a bit about yourself and why you see Exertis Ztorm as your future workplace. Please attach your resume or Linkedin profile. Please submit your application in English.

Our recruitment partner UrbanUrban manages our recruitments and will handle all applications for this process. If you have any questions, please contact Lina Dobrzynski (lina@urbanurban.se) or Frida Kask Rosén (frida@urbanurban.se).