CUSTOMER SUPPORT-STRATEGIC KEY ACCOUNTS

SWEP is the world's leading supplier of compact brazed heat exchangers (CBEs). These products are used where there is a need to transfer heat efficiently from one medium to another. The main areas of application are in industry, refrigeration and heating. Today, SWEP is close to its customers, with representation in more than 50 countries and its own dedicated sales force in more than 20 countries. Highly efficient production units in Sweden, Switzerland, Slovakia, the USA and Malaysia make it possible to serve customers all over the world. The company is part of the global Dover Corporation. For more information please turn to www.swep.net

For the Customer Support Team in Landskrona, we are now looking for a customer support-strategic accounts.

You will be one of five Customer Supports that serve SWEP's European strategic key account customers, primarily located in Europe.

The SKA Customer Support Team handles orders and provides customer service from customer inquiry through dispatch and invoicing to customer payment. Another task of the team is to participate in the development and improvement of systems and processes relating to the customer service function, and to provide training and support to local Customer Support teams within the SWEP organization.

Job description
* Customer service via phone and e-mail
* Order processing
* Handle delivery schedules and frame order systems
* Follow-up on customer payments, issuing reminders
* Issue credit notes referring to claims or price differences
* Follow-up on delivery status of customer's orders or scheduled deliveries

Your profile
* Fluent German and English is an absolute requirement, both written and spoken. If you are a native German speaker, it is considered an advantage.
* Working experience from customer service or sales
* Good general computer / IT skills, especially the Office programs
*Problem-solver - dynamic, flexible and well-structured
* Service-minded and customer-focused
* You must be a good team-player as well as being able to work independently
* Work well under pressure

You will work closely with the Key Account Managers and Business Engineers, and report to Customer Support Manager.

For more information, please contact:
Anna Nava, Customer Support Manager.

If you are interested in applying for this position, please send your application and CV (in English or Swedish) as soon as possible.