Customer Support to PinMeTo

PinMeTo - Taking people from search to action
PinMeTo is a SaaS platform that connects multi-location brands with the biggest search, map, and social media platforms, letting them keep their business information up-to-date everywhere, manage their reviews, and maximize their social reach – all from one place. Trusted by enterprise companies like H&M, 7-Eleven, and Hertz, PinMeTo is quickly becoming a leader among location marketing and local SEO technologies.
Having left the startup phase, we are now scaling up our product development and market presence, and are in search of a Customer Support Representative
About the team
In this position, you will be a part of the PinMeTo´s Customer Success team, which is responsible for the on-boarding process, and supporting our customers whenever it’s needed, both in the simple tasks but also complex matters.
In this role you will be responsible for the Customer Support.
Key Responsibilities:
Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but you'll also be talking to customers on the phone every now and then
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how PinMeTo works and what it is capable of
Being the one responsible, along with the Customer Success team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, and fast as possible
Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers

Your profile:
You are fluent in Swedish and English. Other language skills are seen as a bonus
We believe you have excellent communication and social skills to effectively interact with customers
You are a digital native and comfortable working in a digital environment
You understand the real value of the Customer Experience & preferably have some experience with B2B Customer Support
You are creative and look for possible solutions when facing an obstacle
You are a team player, but recoursefull on your own as well
On top of that, you are social, structured, effective and curious

What we offer:
Join an international, fun workplace in the heart of Malmö (a two minute walk from the Central Station and Stortorget)
Be a part of an amazing and highly skilled team, supporting unique product with high value for the clients
Get paid to get fit! PinMeTo offers a fitness stipend & the opportunity to use one work hour per week for exercise or sport
Competitive salary



Sounds like fun? Then we’d love to get to know you! Send your resumé and cover letter to jobs@pinmeto.com, and if you have any questions about the opening, don’t hesitate to contact HR Manager Sara at sara.gomer@pinmeto.com