Customer Support Trainer Riga (Swedish)

DUTIES AND RESPONSIBILITIES:
Conduct product, process,behavior, motivation & soft skills training
Design training content, consult stakeholders to find a suitable schedule for the training and impart training on product, service, processes systems, soft skills and mock call certification
Handle on floor training batches
Coordinate refresher trainings
Support operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI
Conduct monthly client calibrations sessions
Prepare and administer periodic performance reviews for agents
Track learning progress of agents and react to training needs
Provide Improvement suggestions around training delivery/content/deployment


REQUIREMENTS:
Excellent verbal and written communication in C1 Swedish and B2 English
BPO/call centre experience in the same/similar role
Fintech experience would be a great asset
College or vocational school graduate, or possess comparable work experience
Excellent public speaking skills
Willing to relocate to Riga or already residing there
Ability to maintain a solution-oriented approach
Effective time management skills
Availability to work 8 hours shifts within time frame of 9 AM - 9 PM Monday - Sunday
Understanding of effective training methodologies and tools
Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines
Excellent problem solving capabilities and lateral thinking skills
Understanding of the business situations and capability to address issues


OFFER:
Relocation support
Paid startup training and professional development sessions
A dynamic and diverse job in a pleasant and modern environment
Opportunities for personal and professional development