Customer Support/Order avdelning

Maybe you´ve never heard of us before. That´s because we´re the future.
Greenworks is looking for a customer support colleague to our Nordic sales team located in Malmö. You will be part of developing the future.
About the company
Greenworks is part of Globe Group, a young company, a frontrunner in a world that leaves fossil fuels and electric cords behind. We focus on making battery-powered gardening solutions, empowering the future gardener with versatile battery tools that make gardening easier.
We have subsidiaries all over the world. All skills, ranging from research and development to production, exist within Globe Group. We control the entire supply chain, guaranteeing for superior efficiency, quality, and ability to meet consumer needs.
Currently we have the following brands Greenworks, Powerworks and Cramer.
Our HQ and production facilities are in China. Our office for Canada and USA is in North Carolina. EMEA office is in Sweden, Malmö, together with our main R&D center, Jönköping. Our vision is to be one of the leading companies in our industry within the next coming years. Enough talk. To enjoy our products, go to: www.greenworkstools.eu
About the job
We are looking for an experienced customer support colleague who will be part of our customer support department and mainly support our Nordic sales team.
You will support our customer with product information and order processing. You will also collaborate with supply chain and our finance department.
You will become the link between the end-customer and our operation which means:
Develop processes based on the market and user requirements
From time to time visit customers to understand their needs and requirements
Represent the team in projects and be the voice of the customer

The customer support team is also supporting a wide variety of tasks within the company[AB1] which means that you need to be able to adapt and overcome complex and challenging tasks outside of the customer support process.
This position includes some traveling approximately 5-10 days/year.
Job Requirements
Relevant Background
SAP experience SD (Order- Sales and distribution), or similar from other global order processing systems
Experience from setting and meeting expectations and goals
Good presentation skills
Good Microsoft Office skills (Excel/Word/PowerPoint)

Language
Beside Swedish, it is required that you are fluent in English both verbally and in writing. You must have some understanding of Danish/Norwegian and further skills like Finish and German are appreciated.
Who are you?
We believe that you have worked in similar positions before and that you have a customer centered approach and business-oriented mindset. To succeed in this role, it is important that you have good communication & presentation skills. We are a global company which means that you will meet a lot of people with different cultural backgrounds.
It is also of importance that you have the ability to prioritize and have good analytical skills since this position includes investigations that you need to drive and draw conclusions from.
The following is of importance to succeed in this role:
Ability to translate customer needs into requirements that can be used to drive processes and improvements
Be able to work with complex questions and prepare recommendations to improve systems and processes
Independently drive improvement projects
Create customer support personas that can be used to align customer requirements

Your personality in combination with relevant education, and a passion of working with people will be of importance in this role.
The Application
If you would like to join us on this exciting journey, send your Resume and a short letter describing why you are the perfect fit as soon as possible, but not later than 15th of September. Please also indicate availability. Send your application to: hr@greenworkstools.eu
What happens after you have applied?
When the application period has ended, we will review your application carefully to see if your profile matches the requirements of the vacant position. If we believe you are a potential candidate for the role, you will be invited for an initial interview. In preparation for the interview you will receive information about the arrangement, as well as other steps in the process, such as second interviews, assessments, references and introduction. If you aren’t chosen to proceed in the process, we will inform you latest when the position has been filled.
Globe Group
Globe Group is a world-leading producer of outdoor battery power products for gardens, parks and forest care. Products include chainsaws, trimmers, Hedge trimmers, robotic lawn mowers and ride-on lawn mowers. The Group’s products and solutions are sold under the brands Greenworks, Powerworks and Cramer. For more information about our products visit our websites.
https://greenworkstools.eu/se/sv
https://powerworkstools.com/gb/en
https://cramertools.com/gb/en