Customer Technical Services Representative

Research shows that women and other under-represented groups within our industry hesitate to apply unless they tick most boxes of a role description. At Stegra, we are building an impact company with sustainability at its core. We need a diverse, inclusive, and authentic team to rally behind our purpose of de-carbonizing hard-to-abate industries, starting with steel.
So, if you are equally passionate about our purpose yet concerned that your experience doesn’t perfectly align with the qualifications stated in the job advert, we strongly encourage you to apply anyway. You may be just the right candidate, either for this role – or for another upcoming role in our rapidly growing business.
About us:
Stegra, formerly know as H2 Green Steel, is on a mission to disrupt the global steel industry by producing green steel, with the end goal of bringing down CO2 emissions to zero. By using green hydrogen and fossil-free electricity instead of coal; water and heat will be our primary emissions. By 2030, our ambition is to produce 5 million tonnes of green steel annually in our fully integrated, digitalized, and sustainable plant in Boden, located in northern Sweden - currently in construction phase. But this is just the beginning – our expertise in green hydrogen will enable us to decarbonize other industries in addition to steel, and we look forward to what’s next in store for us.
We are looking for talented, innovative, and purpose-driven people to join our rapidly growing and diverse team. Our employees get to learn everyday, implement the latest technology and test and put their ideas into practice. Together, we are building an impact company with sustainability at its core – for our people, customers, investors, society, and planet.
Customer Technical Services Representative
In this role you will serve as the primary technical contact for clients in the iron and steel industry, focusing on green steel products and sustainability initiatives.
Responsibilities:
Customer support and problem solving
New steel grade development
Process and system development for new facility
Green steel & sustainability consultation
Cross functional collaboration
Continuous improvement and reporting
Technical training and education

Qualifications:
Bachelor’s degree in Metallurgical and Materials Science Engineering or a related field
Minimum of 3 years in quality and technical support within the iron and steel production sector
Experience in feasibility studies and customer trials (homologation) for new steel grade development
Proficiency in digital tools for technical support
Strong problem solving skills, particularly in technical troubleshooting and root cause analysis methods
Knowledge of industry standards and familiarity with green steel and sustainability practices
Ability to work collaboratively in cross-functional teams, adapting to dynamic work environments
Excellent written and spoken communication skills in English, with additional languages (e.g., German, French) as an advantage for client interactions

Location: Boden
What we can offer you
If you are passionate about making actual change and having a positive impact on society and our planet, Stegra offers a unique opportunity to be part of a fun and professional team with high ambitions.
You will get the opportunity to shape your future career together with a company focusing on creating a culture where everyone can thrive and feel a sense of belonging. In the end, we know that Stegra's growth and success is dependent on our people and we can’t wait to shape the future of steelmaking and other industries together as a team.