Customer Travel Agent - Fluent German Speaker

Role: Customer Travel Agent + Nativel level of German
Industry: Service travel company
Location: Barcelona -Spain - Hybrid model of work.
Key Languages: Native German + C1 Level of English.
Your New Company:
We are looking people like you!!
Over the past few years,our clinet has been named the fastest-growing SaaS
startup in the world by SaaS1000 and featured as one of the hottest startups
to watch by both Forbes and Wired. Revolutionizing the B2B corporate travel
marke by simplifying the process for everyone involved.
We are looking for motivated Customer Care Agent passionate about people and
about making an impact. Our Customer Care team is one of the foundations of
our companys success and growth.
We hire empathetic people who understand what we are trying to achieve: Make
business travellers happy!
If you have a native Level of German+ experience in GDS - Amadeus (Desirable -
Not mandatory), motivation, you like dealing with customers and you have a
good level of written skills, this opportunity work in a company well known
all over the world, this opportunity is for you.
Your Responsibilities:
What you will do:
· Support our B2B customers in their Customer Business Travels
. Addressing, preempting and solving problems.
· Liaise with suppliers and partners to resolve booking issues
· Keep high satisfaction standards and exceed customer expectations as much as
possible when managing bookings, queries and requests
· Addressing, preempting and solving problems - You are an owner and
anticipate issues before they come your way!
· Help define and establish best practices together with the rest of the team
in sales, operations and customer care.
What you will need to have:
· Excellent German spoken and written
· Customer Experience in the Hospitality Industry- hotels, travel agencies,
airlines is preferred
· Some Amadeus GDS or another GDS knowledge is ideal (Not mandatory)
· Proven experience going above and beyond to provide an amazing service that
helps customers
· Flexibility in your shifts.
What do we offer?
· Competitive compensation + Benefits.
· Flexible compensation plan to help you diversify and increase the net
salary (restaurant ticket, transport ticket and nursery ticket)
· Permanent contract.
· Working shifts from Monday - Friday : 9:00 am - 6:00 pm.
· Full training, on-going coaching and true development opportunity
· Generous vacation days so you can rest and recharge.
· Health perks included such as private healthcare or gym allowance depending
on your location.
· Flexibility to work from.
· Udemy for business account to continue your training development.
Flexible Work Policy:
· You will need to be based Barcelona
· We will require to go to the office twice per week depending on your
position
· Team members that want to go to the office more are welcome to!