Customs Operational Support Centre Manager

IKEA is one of the world's leading home furnishing companies. Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.

The Inter IKEA Group is a part of Inter IKEA Systems B.V., owner of the IKEA Concept and worldwide IKEA franchisor.

IKEA Supply is part of IKEA Range & Supply and is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.

The Customs Operations Support Center (COSC) Manager leads the day-to-day import and export operations to ensure the efficient and accurate transmission of data to all required agencies. The COSC Manager makes sure that the workflow is organized in an optimal way to secure necessary compliance with a high level of internal control.

In this role, you will work to ensure compliant operational practices in support of a dynamic supply chain, while helping to promote a vibrant Customs organization that strives to be a trusted resource to all stakeholders. As an integral part of the Customs Management Team, the COSC Manager works to protect the IKEA brand through best practices and helps facilitate the realization of the IKEA vision to make a better everyday life for the many people.

Your main tasks will include: 
Responsible for the leadership of the daily Customs Operations functions related to timely and compliant clearances for all assigned countries
Secure efficient and effective controls to internal and external rules and regulations
Develop and implement working methods across Operations and in partnership with Compliance processes. Continuously evaluate current ways of working, identify control weaknesses, develop solutions and implement improvements
Maintain Standard Operating Procedures in conjunction with local and global requirements
Lead and Develop the Customs Operations Team in accordance with the principle of leading business and people together
Support the establishment of one common annual business plan for customs operations and deliver agreed activities
Ensure that the local activities are organized in an optimal way for efficiency, internal control and support toward each country assigned to the regional Customs Operations Support Center
Take active part in the development of the customs IT landscape and provide support in the establishment and implementation of related system updates
Ensure local competence level in accordance with responsibilities including back-up and succession planning
Interface with other key IKEA departments impacting Customs functions/operations
Contribute to regional/global development to support projects and establishment of working methods
Support and implement expansion projects in the area of operations
·       Prepare departmental KPIs/Metrics for forecasts, timely transmissions, documentation, and Customs clearance
Actively identify and manage risks related to customs operations
 
If you think this role could be your next career step, we look forward to receiving your application & cover letter in English latest 30th of July 2021. Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidates. 

This position reports to the RPD Communication manager and is part of the Range & Product Development Communication team and community. It will initially be focused on initiatives and topics being led from the Range & Product Design Area, and thus have a close relation to the Range & Product Design Communication Leader. If you have questions regarding this role or recruitment process, please contact Recruiter Katie Pettersson on +46 702 99 42 48.

We are looking forward to your application!
The position is in Älmhult, please send your application – CV and letter of motivation – in English as soon as possible. We really want to get to know you, so make sure you tell us why you want to work at IKEA and why you would be a good fit for this role under message to Hiring Manager Graham Alexander Main, grahamalexander.main@inter.ikea.com. If you have any questions regarding this the role or recruitment process, please contact Cajsa Jensen Strandh, cajsa.jensen.strandh1@inter.ikea.com.

Please note that we will continuously look at applications so don't delay, make sure to show us your interest in the role as soon as possible, and by 22nd of July at the latest. We look forward to receiving your application!