CX Data Analyst

We’re expanding, and we need people who share our vision and want to be part of something different. We are now looking for an experienced Customer Experience Data Analyst, to be a part of Polestar's Measurement & Analytics team.

Let us describe the challenge we offer

As Data Analyst at Polestar, you will be an important contributor to improving the customer experience by establishing a data-driven culture within our organization. You will be a member of our Measurement & Analytics team with other analysts, data scientists, and user researchers within Customer Experience. Our Measurement & Analytics team is a part Polestars global Insights & Analytics team, which is part of our whole Customer Experience department.

This position is based at our HQ in Gothenburg, Sweden. We understand that work-life balance isn’t easy, and of course, welcome our employees to work flexible hours and from home a couple of days per week if needed. We believe in empowerment.



What you´ll do

This role is within Customer Insight & Analytics and you will therefore focus on our customer-related data which includes accessing raw data and transforming them into actionable insights as well as responsibilities for tools and other external resources to establish a global scalable framework.

Your focus will be to work closely with our associated team Insights & Research to combine your quantitative insights together with their qualitative research. We believe that when you combine qualitative and quantitative analysis your deliveries will be much stronger.

Other tasks you will be accountable for:

- Simplifying, explaining and with the help of insights making a change
- Collaborate with data scientists and data analysts to solve business challenges by applying ML/AI and statistics to various data sets
- Calculate the significance of data variances and applies an array of statistical methods




Who you are

To be successful in this role we believe you have:

- A strong proven knowledge within deep dive analysis of everything from Customer care data, survey data, and other structured data sets, BigQuery, SQL, R or Python and Salesforce (or similar).
- In addition to methods like regression analysis, you are probably familiar with free text analysis, sentiment score and n-grams. NPS, CES and CSAT are metrics you should feel comfortable using and calculating.
- You should be comfortable in visualizing and presenting your insights as well as working with Microsoft Power BI or Qlik.
- Knowledge of GCP, Azure, and various Google APIs (ie. translation, NLP) is a plus.


At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication.

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...