CX/UX Manager

E.ON är ett internationellt privatägt energiföretag. 70.000 medarbetare i 15 länder arbetar dagligen för utvecklingen av tekniska innovationer och användarvänliga kundlösningar för den nya energivärlden. Vi är det första stora energibolaget som verkligen fokuserar på framtidens energilösningar genom våra affärsområden för smarta nät och kundlösningar.

You will join our Digital Business team with the aim of increasing digitalization in the business. We want to improve the customer experience and make it easier for our employees to work efficiently and safely by bridging business and technical requirements. Our team consists of 15 curious and competent employees who believe that collaboration is the key to our success. We want to work more strategically and together with our global operations – do you want to join us and contribute with your CX / UX skills?

As our CX/UX Manager you will support & guide the organization to produce consistent and best in class digital customer experience across the digital touchpoints and throughout the customer life cycle. You will manage and monitor the digital customer experience across the digital touchpoints. Since you will be one of our team members with the most knowledge of CX/UX you will support your colleagues and manage, update and communicate CX/UX guidelines and be a part of defining and rolling out the strategy related to this area. Every day task will be:


·         Coordinate and work with CX/UX strategy and implementation of it
·         Team up with the development teams to facilitate the implementation through interpretation of design requirements
·         Working closely with the digital agency and E.ON Global team regarding CX/UX & design matters
The role is located in Malmö.

We think that you have at least three years of experience from a similar role and a relevant education background. You have UX/CX design experience from self-service functionality such as wireframing of web, app design concepts, stakeholder management and from working with tools for building clickable prototypes such as Figma/Sketch. You also have the ability to fluently speak and write in English and in a Scandinavian language. 

As a person, you are curious, take your own initiatives and like to work innovatively. It is important to work closely both in our team and with the business and we therefore believe that you are a person who likes to collaborate with others and is good at communicating.


For questions about the position, please contact the recruiting manager:
David Petersson, +46708 259 627


For union questions, please contact:
Mats Ekblom, Unionen, +46 705 259188
Carl-Johan Johansson, Akademikerna, +46 702 163611
Michael Andersson, Ledarna, +46 705 250129
Mats Lundberg, SEKO +46 730 499778