Cytiva Tech Lounge Technician

Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
The Cytiva Tech Lounge is a site-based ‘walk up’ service for associates to receive support for their IT services or devices. It is a complimentary service to the remote global IT OPS support. Technicians at the Cytiva Tech Lounge will provide support to the site location focusing on customer service & prompt incident ticket resolution.
What you’ll do
Act as IT concierge service to provide associates skilled troubleshooting for all their open IT issues including client, mobility, wireless, printing, etc.
Provide support to remote associates where necessary
Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
Ensure all business policies and standards related to client services and IT security and compliance are being met.
Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
Communicate, orally and in writing, technical information to audiences at all levels of the organization.
Manage onsite inventory of PCs and mobile devices



Who you are;
Have experience in critical IT operations support environments with support knowledge of client technologies, e.g. Windows, O365, telecom, printing, AD, etc.
Effective problem identification and solution skills
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Ability to effectively interface with all levels of the organization and external customers
Have excellent interpersonal, verbal communication, with the ability to quickly build credibility with our associates
Have strong listening skills
Strong team player - collaborates well with others to solve problems
Fluent in both Swedish & English



Interview and selection will happen continuously and an opening can be filled before last day of application. For questions, please contact hiring manager David Munn, david.munn@cytiva.com