D2C Operations manager to BSH Home Appliances

Welcome to the innovation leader in home appliances, welcome to the team!
BSH Home Appliances AB is part of the BSH Home Appliances Group. With our products under the brands Bosch, Siemens, Neff and Gaggenau, as well as with our regional and special brands, we make life easier. An international group with an annual revenue of about 13.9 billion Euro in 2020 and more than 60 000 employees, we inspire through high quality product design, resource efficient technology and an excellent working environment.
Get ahead with your career – think ahead with us.


YOUR RESPONSIBILITIES

In the new role as D2C Operations manager, you have the overall coordinating responsibility of all D2C Operations in our region. You will work in close collaboration with our logistics department and warehouses as well as our customer care departments.


• End to end process owner of D2C operational processes. Set up processes for our D2C logistic processes together with our logistics, warehouse and customer care departments (returns, claims, services etc).
• Coordination of set up of new operational processes in new roll-outs and development of business.
• Proactively analyze operation performance and drive continues process improvements.
• Ensuring best in class consumer journey experience throughout order fulfillment.
• Escalation point and problem solver in operational hiccups.

BENEFITS

You will be a part of the building and forming of a new engaged and motivated D2C team developing and testing new solution with big possibilities to make a strong impact. Both on ways of working and how to run the D2C business in BSH Northern Europe.  You will have close interactions with multiple department getting support in your responsibilities. You will be based in our office in Stockholm Solna (or possibly Copenhagen, Helsinki, Oslo or Tallinn if required) and be offered the possibility to work 50% remote.

YOUR PROFILE

Background & skills


• Solid background and knowledge in process improvements and project leadership within operational sales.
• Broad knowledge and deep understanding of the success-critical processes for D2C business, across functions such as consumer care, logistics, warehouse & marketing.
• Strong in driving process improvements – analyzing performance data and work with constant improvements.
• Hands on experience in an operative role within end consumer sales.
• Fluent in English, ideally being proficient in a Nordic language.
• Relevant degree.

Personality


• A collaborative team player, enjoying to connect with people of various background and jointly work on a sustainable implementation of what is best for the company and user.
• Experience from and thriving in working on an international scale, with cross-functional and cross-cultural projects and teams.
• Hands on problem solving approach with the ability to get to root problems quickly gather information and set plans to into action and execution.
• Passion to build and develop the business along the consumer journey with digital solutions.

Application

We would like to welcome you in our team! For more information about the role please feel free to contact Tove Frölander, Head of Direct to consumer tove.froelander@bshg.com selection and interviews are ongoing so please apply as soon as possible.