D2C Sales and Reporting Lead

One of the core elements of Electrolux’ strategy is to capitalize on the tremendous digitalization opportunities through embracing new technology/IoT, for example by connected appliances, a digital manufacturing and closer end-consumer relationships. These key development areas offers a huge opportunity to enable a digital interaction between consumers, customers and suppliers.
For our Business Area Europe, in the IT team we are after an IT Business Analyst – D2C Personal Sales to manage the development of the Sales operations and CRM. You will be a key IT contact point for the Consumer Service, Marketing and Peace of Mind organization, working closely with the business to help define and implement the new application landscape for the business area. This entails both rolling out new solutions as well as help the business organisation understand how to leverage technology in the best way to innovate and simplify the Electrolux business.

You will work as part of ConCenT program, which is about having a 360° view of our consumers in every touchpoint and through providing outstanding experiences, creating brand loyalty for life. It will give us the possibility to manage the relationship with our consumers in a smart and effective way – it provides the means to a new way of working. ConCenT, however, is much more than simply rolling out a cloud-based IT system. It is an intricate network of interconnected systems which handle everything from how we onboard our consumers and store their data to how we manage our spare parts planning, schedule our service visits and tailor our marketing campaigns.

We are organized in product teams and we truly embrace the people first, autonomous teams and innovation driven culture across our entire organization. Product Teams mission is to deliver a European template and prioritize the solutions brining the highest business value in terms of consumer experience, sales and cost reductions. The overall architecture will provide the Electrolux markets in Europe with Field Service Management tools, integrations with independent service providers applications, AI based parts prediction, technician app, advanced consumer analytics platform, upgraded online consumer journey solutions and several other key consumer facing service and sales solutions.

To succeed in this role you need to have a strong understanding of Sales Processes (B2B and B2C) and IT aspects as well as have an innovative and collaborative mind-set. You will be independently driving and organising the activities required to execute the agreed plan from IT point of view, keeping a mix between a strategic understanding of long term vision with hands on operational implementation tasks.
This is a full-time position based in our Global Headquarters office in Stockholm/Stadshagen where we are 60+ nationalities under the same roof and we’re quite happy with the look and feel of the office! You should expect travelling mainly across Europe for approx. 20% of the time (Providing the pandemic will allow to travel).

A regular day at work
• Lead IT implementations of new Process & Application requirements in the Sales operations IT area.
• Manage relationship with both internal developers and external vendors and driving the prioritization of backlog items based on the business input
· Provide Sales business process and/or IT process knowledge
· Governance, maintenance, and continuous optimization of existing and new Sales applications together with the business stakeholders
· Actively support Consumer Service, Marketing and Peace of Mind User Group initiatives and collaborate by proposing and analyzing the requirements for business and IT process improvements

Who you are
Team player. In this role cross-functional collaboration is everything, and you are comfortable in dealing with people with different backgrounds forming strong cross-functional relationships with varying business partners in complex setups
International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;
Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you delivering against strict deadlines and dealing with ambiguity
Projects juggler. Large and small, simple and complex, you understand the intricacies of leading and contributing in projects
Analytical. You have an eye for detail and the ability to interpret complex data
Business acumen. You strive to get a strong business understanding in the context of technology, digitalization and process efficiency and you are able to anticipate and respond to customers’ needs with relevant solutions

Minimum requirements
• Work experience in a tech consumer service role, with a good knowledge of sales processes from a B2B and B2C environment but also technologies used to enable these processes
• Work experience with Sales Channels, CRM and ERP and it would be a plus previous experience on SAP SD
• Knowledge of SAP Commerce Cloud, Sales Cloud, Sales and Distribution applications and Principles (SOM, Pricing, Billing)
• Good understanding of retail, customer and consumer sales
• Ability for handling multiple projects at the same time and aligning on prioritization
• Strong capabilities to translate business needs into IT solutions
• Project Management skills are a plus (track record of delivering on agreed time & budget)