D2C Sales Operations manager for Sweden to BSH Home Appliances

Welcome to the innovation leader in home appliances, welcome to the team!
BSH Home Appliances AB is part of the BSH Home Appliances Group. With our products under the brands Bosch, Siemens, Neff and Gaggenau, as well as with our regional and special brands, we make life easier. An international group with an annual revenue of about 13.9 billion Euro in 2020 and more than 60 000 employees, we inspire through high quality product design, resource efficient technology and an excellent working environment.
Get ahead with your career – think ahead with us.

YOUR RESPONSIBILITIES
In the new role as D2C Sales Operations Manager, you will work with the full e-commerce consumer journey. As our Sales Operations Manager you will play an important part in coordinating all elements needed to ensure that our consumers gets the right help and inspiration at the right time, from the first stages of creating awareness all the way through fulfillment and aftersales.

You will work in our small D2C team, ensuring fulfillment of our Swedish consumers’ needs and our sales performance by;


• Tracking performance of our Swedish sales, marketing and consumer behavior, creating sales reports and follow up Swedish sales KPI’s.
• Manage prices for our Swedish touchpoints according to our price steering model.
• Proactively analyze operation performance, continues driving improvements (NPS, Sales and Marketing), ensuring best in class consumer journey experience.
• Act as an escalation point & problem solver for the Swedish Call-center organization.
• Creation of CRM–emails and consumer information in cooperation with our Marketing manager.
• Ensuring that our Call center organization is up to date on all marketing communication and status of operation in Sweden.

BENEFITS
You will be a part of the building and forming of a new engaged and motivated D2C team developing and testing new solution with big possibilities to make a strong impact. Both on ways of working and how to run the D2C business in BSH Northern Europe.  You will have close interactions with multiple department getting support in your responsibilities. You will be based in our office in Stockholm Solna and be offered the possibility to work 50% remote.

YOUR PROFILE
Background & skills


• We believe that you have a background in e-commerce within Call center, sales, marketing or other relevant back office functions. Giving you hands on experience in an operative role within end consumer sales.
• Broad knowledge and deep understanding of the success-critical processes for D2C business, across functions such as consumer care, logistics, warehouse & marketing.
• Strong consumer focus with passion for problem solving and improving the consumer journey.
• Experience in analyzing performance data, NPS and / or sales in tools such as adobe/google analytics, focus feedback and ERP (SAP4) systems.
• Passion to build and develop the business along the consumer journey with digital solutions.
• Good knowledge in the office suit (Excel, PowerPoint)
• Relevant degree.

Personality


• A collaborative team player, enjoying to connect with people of various background and jointly work on a sustainable implementation of what is best for the company and user.
• Hands on problem solving approach with the ability to get to root problems quickly gather information and set plans to into action and execution.
• Fluent in English, ideally being proficient in a Nordic language.

Application
We would like to welcome you in our team! For more information about the role please feel free to contact Tove Frölander, Head of Direct to consumer tove.froelander@bshg.com selection and interviews are ongoing so please apply as soon as possible.