Danish Consumer&Customer Service Front Office Agent to Tefal/OBH Nordica

MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

Are you service minded and fluent in Danish? Then this might be the job for you! MultiMind is looking for a Danish speaking Customer Service Agent for our client – Tefal/OBH Nordica, an international company active in the home appliance industry. This is a 1 year contract, with the possibility for an extension. Ideally, you can start working the 4th of January, however it is not a requirement. 

About the Company

Tefal/OBH Nordica develops, distributes, and sells innovative and exciting products under the brand names OBH Nordica, Tefal, Emsa, WMF, Krups, and Lagostina. Its turnover has multiplied ten-fold since its first listing on the stock market in 1975 and two-fold over the last 10 years (turnover 2019: €7,35 billions).
You’ll be working at the Nordic Headquarters in central Sundbyberg in Stockholm.

About the role

You’ll be part of the Customer & Consumer Service Team and you’ll be working in close collaboration with their sales team, after sales and the rest of the organisation you will support their customers and consumers in the Nordic region, focusing on Denmark and consumers. Your job will consist of communication via IT systems, email, telephone and social media. You will be an expert on their products and answer questions and complaints from their consumers helping them to a better product experience and if needed activate product guarantee or repair/spare parts. On top of this you will also provide support in primarily all order- and distributions matters.

The tasks also include driving and/or participating in process improvements for the consumer experience and claims process finding optimal ways to communicate and use our tools in the best way.

Your main tasks will be:

• Answer questions regarding products to private consumers.

• Activate product guarantee or repair/spare parts.

• To make sure that the order processes are moving forward.

• Monitoring product availability as well as supporting the sales team about the product availability

Your profile 

• 1-2 years of experience from Customer or Consumer Service

•  Fluent in Danish and English and preferable a second Nordic language.

• Experience from SAP is a merit

• Commercial and Business awareness

As a person you are:

• Service minded, flexible and takes initiatives

• Reliable

• Focused on results and customers

• Team player with a LEAN mindset – you see opportunities rather than problems

• Like to think of ways to improve processes

• Want to work in a fast-paced environment

Interested?

If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.