Danish Customer & Consumer Service to Tefal/OBH Nordica

MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

Do you speak Danish and English fluently, have experience with customer or consumer service and would like to work with well known brands in a dynamic and high place work place? Then perhaps this is the next step in your career! The position at Customer & Consumer Service offers you a varied job in a market leading company. You have great opportunities to make a difference and will become part of a professional and engaged Supply Chain team! This is a recruitment to our Customer Tefal/OBH Nordica. About the Company

Groupe SEB Nordic is a subsidiary of Groupe SEB International, global leader in the manufacturing of small domestic appliances and cookware. Groupe SEB Nordic develops, distributes, and sells innovative and exciting products under the brand names OBH Nordica, Tefal, Emsa, WMF, Krups, and Lagostina. Its turnover has multiplied ten-fold since its first listing on the stock market in 1975 and two-fold over the last 10 years (turnover 2019: €7,35 billions).

Groupe SEB Nordic’s turnover amounts to approximately 750 million SEK and has about 130 employees based across Nordics, of which over a third are working at the headquarters in central Sundbyberg outside Stockholm.

The Role

We are looking for a new team member to our Customer & Consumer Service Team located in our office in Sundbyberg. In close collaboration with our sales team, after sales and the rest of the organisation you will support our customers and consumers in the Nordic region, focusing on Denmark. Your job will consist of communication via IT systems, email, telephone and social media. You will provide support in primarily all order- and distributions matters. Managing and driving the order process including claims from customers, customer master data, monitoring of product availability, correct prices & rebates as well as support sales regarding product availability communication and customer management etc. On top of this you will be an expert on our products and answer questions and complaints from our consumers helping them to a better product experience and if needed activate product guarantee or repair/spare parts.

The tasks also include driving and/or participating in process improvements for the order and claims process and customer collaboration areas.

Your Profile

To fit in this role, you have/are most of the following:

It's a requirement that you are fluent in Danish & English and if you speak another Nordic language it’s a plus
1-2 years of experience from Customer or Consumer Service
Experience from SAP is a merit
You have Commercial & Business awareness
You're a team player with a LEAN mindset seeing opportunities rather than problems.
You're results and customer focused
You're service minded, flexible and take initiatives
You're happy to work in a fast-paced environment
Interested?

If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.