Danish Customer Service Agent

Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark.

Requirements
Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona


Native / Fluent in Danish (verbal and written), with a good command of English


Strong customer orientation (previous customer service experience is advantageous)


Available to work different hours


Office-based


Strong PC literacy

Job Description
Respond to customer enquiries via chats, calls, social media queries & emails


Provide customers with product and service information


Research required information using available resources


Identify customer needs


Manage and resolve customer complaints


Maintain an up to date customer information system


Identify and escalate priority issues


Follow up customer calls where necessary

Skills
Goal-oriented


Proactive


Sense of urgency


Positive and professional


Strong communicator – verbal and written


Willing to go above and beyond to exceed customer expectations


Strong time management


Accurate and able to follow processes and procedures

Start date 15 August