Danish speaker to VIAPLAY - Transcom Stockholm

WE ARE TRANSCOM
Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 50 contact centers in 21 countries, in 33 languages. We are driven by innovation and have a passion for helping people solve problems.


YOUR ROLE
In your role as a customer service representative, you will work for the Nordic region's most popular streaming service, Viaplay. You will handle all of Viaplay's digital channels, such as calling customers, email, social media and chat. Your task will be to provide customers with expert help in these areas. You get a lot of responsibility, but are never left without support, thanks to the strong team spirit and high commitment from both colleagues and managers.


YOU GET THIS
At Transcom, you get the opportunity to develop and grow as an individual. Here you can build a career in an international environment. You will find Danish-, Finnish-, Swedish- and Norwegian-speaking colleagues with us. We are proud to say that almost all positions with us have been filled by people who once had the role of customer service employee. If you have a driving force, we can guarantee to do wonders.


Advantage
In addition to bright rooms, pleasant colleagues and committed leaders, we also offer:
Collective agreement with trade unions
Wellness supplement
Development opportunities
Training within our product
Opportunity for bonus



Start package:
Half the cost of housing the first month paid by Transcom, near the office in Stockholm.
Transcom pays for your flights to Stockholm



ABOUT YOU
We want you to have a genuine interest in working with people, are clear in your communication and have an easy time adapting to the customer's different needs and moods.


In addition to this, we would like you to be:
Fluent in English in speech and writing
Fluent in Danish in speech and writing
That you are over 18 years old and have a high school education is a requirement



In order for you to thrive with us, we also want you to be service-minded, patient and results-oriented. The pace with us is high, but always with a great team spirit - at Transcom we work together.


Terms of employment:
Title: CSR (Customer Service Representative) Transcom
Working hours: Scheduled, opening hours Monday - Sunday, 10-00-22: 00
Employment rate: 100%
Form of employment: Permanent employment, 6-month probationary period
Start date: 23 August



THE RECRUITMENT PROCESS
You do not need to send us a CV. After you have filled in your application via our website, you will receive an email with 4 tests which is the first step in our selection process. Upon passing the test, the next step is another test, a language test. In an approved language test, the third step is a telephone interview.


If your profile matches what we are looking for, we invite you to a personal interview. Here we have the opportunity to tell more about our service, while we have the opportunity to get to know you better.


For more information about the service, please send an email to us at jobb.sverige@transcom.com