Danish-speaking 2nd line support for Loomis Pay

Do you want to become a key player in establishing Loomis Pay 2nd line support in the Danish market and improve the customer experience for our clients? We are looking for you who has a background in support or payment industry who wants to be part of an exciting growth phase in an established company!

About LOOMIS-PAY
LOOMIS-PAY is an ambitious startup founded by Loomis Group, aiming to offer an all-in-one payment setup for shops, cafés and restaurants all over the world.

Since launching in October 2020, we have launched in three countries and built up a team of 100+ bright payment talents that are working hard to make it a global success.

Take the opportunity to join a fast-paced organization with a strong entrepreneurial spirit! We are a growing company where you will get the opportunity to contribute shaping the ways of working, processes and culture - as well as your own role.

Your new workspace:
You will be working in an international team spread across three different countries. You have the option to work in our bright offices in Taastrup, along with the local cash office, or work from home. Your immediate manager is located in Sweden, but you will have continuous daily contact with the rest of the international team within the 2nd line support.

About the position:
As a 2nd line support, you assist colleagues working on the 1st line by answering questions and handling more technically advanced and time-consuming cases. You work with in-depth technical troubleshooting related to networks, firewall settings, POS settings, and much more. In addition to support work, you also participate in the overall effort to improve the customer experience by reviewing procedures, working proactively by creating FAQs, training colleagues, and other initiatives. In this position there will be additional tasks that we believe you will handle with commitment and drive - always with the end customer in mind.

You will be part of the operations team therefore getting involved in a lot of questions outside of your normal day-to-day business.

Preferred profile:
Fluent in Danish and English.
Strong technical interest
Several years of work experience in technical support, e.g. networks, payment devices, IT, etc. preferably in a 2nd line role
Very comfortable using phone and email as primary tools
Good knowledge of systems

As a person, it is important that you are customer-oriented, collaborative with colleagues, and engaged in the launch of Loomis Pay. In an expansion phase, a flexible approach to work is required, and in addition to support work, you see added value in developing support services. You are customer- and solution-oriented, communicative, structured, and a helpful team player. Finally, we believe that you are sociable and humble, as Loomis values a pleasant work environment and mutual support.

Practical information:
Employment: Full-time position, permanent employment with a 6-month probationary period
Working hours: Monday - Friday, 8-16 (hybrid is partly possible, you need to be at the office 2 times/month and also need to be flexible to come to the office in a short notice if needed)
Salary: Fixed monthly salary.
Start: According to agreement
Location: Taastrup

Loomis prioritizes security and therefore performs thorough background checks on all candidates. Therefore, we expect that you, as an applicant, have a clean criminal record.

In this recruitment process, Loomis is collaborating with The Wofi. Questions regarding the position are welcome to the responsible recruiter Linda at linda.g@thewofi.se. Please note that applications are not accepted via email but through the application button. We do not have a specific application deadline and will conduct interviews on an ongoing basis. Therefore, we encourage you to express your interest today as the position may be filled promptly.