Danish speaking Consumer Relations Agent

We are looking for a Danish speaking Consumer Relations Agent for an international company in Gothenburg. Start ASAP, 6 months contract to begin with, possibility of extension after that.


Danish speaking Customer Care Consultant

Want to join the exciting journey?
Customer Care is an enthusiastic, dynamic organization within the company, providing consumers world- class customer care by engaging them with their products, services and offers. Operating from the company's headquarters in Gothenburg, and Customer Care Centres across the world, Customer Care is spearheading the company’s fast transformation, building high quality, long-lasting relationships directly with the consumers. As the company accelerates their online business, turning their website into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for the cars.
To keep up with the company’s bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing the service offer. This will allow the company to use new technology to meet consumers’ expectations, delivering personal, effortless and respectful experiences. To succeed, the company is in need of the right talent, and that’s where you come in!

What you will do
As a Customer Care Consultant your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting the mission to improve the society we live in and bring the brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.

In this role you will communicate with consumers based on their needs via chat, phone, email and social media to understand their inquiry/issue and communicate a viable solution with a high service level. You will also manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate the customers' feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose and drive activities with stakeholders within and outside the Customer Care organization to further improve quality and efficiency in processes.

Do you fit the profile?
Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way? Then this could be the right opportunity for you.

The company values previous experience within customer care operations and/or customer service from sales-oriented brands. The company believes that you know how to work with CRM systems such as Salesforce etc. You have excellent oral and written communication skills in Danish and English. Having a valid driver’s license is a plus.

In this role you will need to have the ability to work evening hours, weekends and holidays, the company is available for the consumers when they need it.

Experience is important, but personality is key!

You are humble and respectful of others. A curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.

Is this you?
Are you ready for the journey?

Location
Gothenburg

About the company
The company’s purpose is to provide freedom to move, in a personal, sustainable and safe way. They are committed to simplifying the customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. The company’s continued success is the result of a collaborative, diverse, and inclusive working environment. The people of the company are committed to making a difference in the world. Today, the company is one of the most well-known and respected car brands, with over 43,000 employees across the globe. They believe in bringing out the best in each other and harnessing the true power of people. At the company your career is designed around your talents and aspirations so you can reach your full potential. Join the company on a journey of a lifetime as they create safety, autonomous driving and electrification technologies of tomorrow.

This is a full-time consultant position through Incluso in Gothenburg, start ASAP, 6 months contract to begin with, possibility of extension after that.

Please submit your CV and cover letter in English as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.