Danish speaking Customer Care Specialist needed!

Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way? Are you a highly communicative and curious person? Then we might have the opportunity just for you!
About the position
Perido is looking for a Danish speaking Customer Service Representative for our customer, a major player in the automotive industry. The service is in Gothenburg and the working hours will be located on weekdays, but weekend work may occur.
Your daily tasks
As a Customer Care Consultant your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring the brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.
In this role you will communicate with consumers via chat, phone, email, and social media. You will also manage lead generation, delegation, and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate the customers' feedback and feature requests to the relevant internal teams.


Your qualifications
To thrive in this role, we believe you are a humble and respectful person. Working in customer service is your calling, and you listen to every unique customer, with the goal of giving them the best possible solution. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.
Are you the one we are looking for? Please send us your application as soon as possible!
Requirements
Experience within customer care operations and/or customer service from sales-oriented brands
Knowledge of how to work with CRM systems such as Salesforce etc.
Excellent communication skills, both oral and written Danish and English



Meritorious
Driver’s license



Contract type and hours
Full time, consulting assignment until 2022-12-31. Start 2022-06-01.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously. The recruiter responsible for this position is Amanda Delvén, you can reach her via Amanda.delven@perido.se.
If you have any questions, you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 33234 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work, this includes our co-workers and consultants. Through questioners that cover well-being we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 800 consultants working all over the country. More vacancies can be found on our website; www.perido.se/lediga-jobb/