Danish speaking Customer Happiness Hero wanted!

We want to provide our customers with top quality service, quick responses and creative solutions. We are growing quickly and are looking to strengthen our Customer Happiness team. In this role you will be a key figure in our continued expansion across Europe, contributing to starting up our service in Denmark. This is your opportunity to join the Sellpy journey as a Customer Happiness Hero.



What is a Customer Happiness Hero at Sellpy?

As a Customer Happiness Hero, you will mainly work with our Danish customers and website. This involves supporting our customers via email, chat, telephone and handling ongoing translation work.

You have an important role in understanding what our customers think and feel about Sellpy as a service. This is very valuable so that customers feedback can result in real improvement within the company. You also have the opportunity to greatly influence Sellpy's development going forward as a sustainable retailer, sales service and tech company.



You’re a skilled and fast writer with excellent written and spoken communication skills in both Danish and English. Spoken and written Swedish skills would be an advantage in this role but not necessarily a requirement. Experience in customer support is also something we value highly.



You are expected to:

- Have excellent Danish and English language skills

- Be a great communicator and handle customers with confidence

- Be able to structure and handle multiple tasks efficiently

- Have the ability to actively analyze different situations and identify the best course of action

- Feel driven by finding solutions

- Get involved and show interest in our customers and being a part of Sellpy’s journey on becoming a top quality customer service provider



What we can offer you:

- A workplace where you have great opportunities to develop within the company with daily challenges and high goals

- Teamwork as well as individual tasks where you will grow in your responsibility

- A workplace with many driven colleagues, where we proudly work together for Sellpy's exciting future as a pioneering re-commerce service.



Is Sellpy right for you?

At Sellpy change is the only constant. We continuously update and alter our routines and processes as we continue to grow. As a person you need to be comfortable with change. We help and challenge each other to be able to develop both individually and together as a Customer Happiness team.



Does this sound like a job for you?

Brilliant! We would love to hear more about you and why you would fit like a glove at Sellpy. Send in your application or contact us if you have any questions about the employment today. We will get back to you within 2 weeks.





Start: Immediately or by agreement

Location: Stockholm, Frihamnen

Time type: Full-time 40h/w, weekdays 08-17

Requirements: Fluent in Danish and English, Swedish is desirable

We look forward to receiving your application!

About us:

Sellpy is Europe's leading selling service and e-commerce site for second hand goods. Offering our selling service in 4 countries and e-commerce site in 24, we have sold more than 10 million items since we started in 2014. At Sellpy, our vision is to empower everyone to live circular. We believe there is tremendous financial, social and environmental value in making sure unused items are put back into use. With an infinite amount of used goods just waiting to be sold all over the world, our journey has just begun!