Danish speaking Customer Service Agent / Influencer Marketer

About Poster Store And Our Culture
Poster Store is an e-commerce B2C company, selling beautiful posters and high quality frames online. 
We are a young startup with 50 employees between 20-40 years. The company was founded in 2016 and started its journey in Stockholm, Sweden but is now active in 28 countries. The company culture is shaped by motivated employees that strive every day to be the best in the world with everything they do. If you wish to learn from the best, grow, create great value and become the best customer service agent and marketer in the world - then Poster Store is the right company for you. 


About the role
You probably have experience in customer service and/or marketing, media and communication field or equivalent. To fit in this role, you are a service-oriented, committed and driven person who makes things happen. We also believe that you have a mind for details while enjoying a high pace and enjoy working in an entrepreneurial environment. As we are a small company in rapid development, it is a lot that is changing and improving over time. Therefore, you will find good opportunities to improve and develop your own workplace and work description.


Your main responsibilities and duties will include, but are not limited to:


Customer service Denmark:
Assist customers by email with their inquiries regarding products, orders, payments, returns, claims and shipments.
Ensure that all customer issues are addressed in a timely and efficient manner.
Make sure all information goes to the right corporate interfaces.
Take care of product returns and make sure logistics are running smoothly.
Actively initiate improvements regarding processes and solutions.



Influencer Marketer Denmark:
In this role you will responsible to create the highest value possible while creating most impressions and links by collaborating with as many influencers and bloggers as possible and tap the full potential of your markets.


Google Ads:
Maintain and observe the Google Ads accounts for your markets.


Your Profile
Knowledge in customer service and/or marketing is preferred.
You are able to manage your time efficiently by working very structured and organised.
You are familiar with the use of Google Sheets and Google Docs.
Danish is your Mother Tongue.
You are fluent in English.
Swedish is a plus but not a requirement.


You are a team player and ambitious.
You are flexible and open-minded.
You are a driven and motivated person that sees the bigger picture and more in the position than just a regular job.
You understand the structure and work life at a start up and like it.
You are able and like to think outside the box.


There are very good opportunities for the right candidate to grow and develop from junior to senior with the tasks and the company as we grow. We value individual ambition more than educational background and similar. We believe that what you need to succeed is a great mindset and a will to become the best and keep improving.


Extras that come with the role
Paddle or Cross Fit during working hours each week.
Monthly after works.
2-3 times corporate big events per year (such as go-kart driving, VR gaming, Christmas dinner).


Salary
Salary is set individually depending on previous work and educational experience.


Location
Our office is located in Älvsjö at Varuvägen 9, which is about 12 minutes walking distance from Älvsjö train station.