Danish speaking Customer Service Executive - relocation to Bulgaria

Location: Sofia /Hybrid after 6 months 
Role: Danish speaking customer service executive 
Salary:  3,675 Lev per month gross (approx 1475 euro net p/m) plus quarterly performance bonus,and benefits such as health insurance,subsidised gym membership, hybrid working arrangement after 6 months,200 BGN food vouchers, 24 days annual paid leave
Office: Full Time .Operational hours Mon-Sun 9AM-1AM.Rotating 8 hours 5 days a week
Relocation: 1000 Lev reimbursed in first salary

The Company
Our client are one of the most successful gambling brands within Europe. They work in many different market segments and have a presence in most European countries. An exciting name to be a part of who value their staff and offer a stable and progressive environment. 

The Role
As a Danish customer service executive it is your responsibility to ensure good communication and working relationships with both customers and internal departments. This is a role where you communicate with customers via phone, chat and email and solve problems.

Responsibilities 
Handle complaints, provide appropriate solutions for customers and follow up to resolve any issues their customers experience.
Respond to technical and account related queries from customers
Collaborate closely with other team members and departments
Being able to think fast providing solutions while always being aware of a "people first" mantra 
Striving to self improve and analyse 
Working to and reaching targets and customer satisfaction levels to be maintained 
Being resistant and embracing changes in the workplace 

Requirements
Fluent Danish and English 
Previous customer service experience 
IT literate to intermediate level so can pick up new systems and procedures quickly 
Strong communicator with good problem solving and rapport building skills 

About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com


Required language: Danish