Danish speaking customer service - Team Manager

Danish Speaking Customer Service Back Office Team Manager

Job description:
. You will create an inspiring team environment with an open communication culture, and you are a good role model for the team by being a precise and reliable;
. You are responsible for your team fulfilling agreed targets, e.g., KPIs, so you need to create the conditions for your team to be able to achieve those targets;
. In this role you organize the daily work of the team like creating work schedules, finding replacements, stepping in if necessary, organizing team meetings;
. Competent and well-trained team is important, so you will organize trainings for the team members, incl. creating instructions and coaching sessions with every team member;
. You are responsible for your teams' personnel issues such as running recruitments to find new team members holding performance dialogs and maintaining a good team spirit;
. In addition, you are actively identifying improvement opportunities and taking the initiative to implement these improvements with a purpose of making the work more efficient;
. You will be responsible to optimize the work and provide excellent service for customers and stakeholders.


Essential requirements:

What makes you great:
. In this role you need excellent leadership skills and interpersonal and communication skills;
. Your language skills are the key - very good command of Danish and English is a must;
. You have excellent organizational skills, as well as an accurate and efficient working style;
. Customer and solution-oriented mindset is a must;
. You are a team worker with great cooperative skills, planning and time management skills;
. You have a high level of self-motivation and self-leadership; .

Desirable requirements:
Experience with SAP is an advantage;
. You have good ability to cope with stress.

We offer:
In addition to an attractive compensation package, we offer you benefits, such as an extra week off during winter, healthcare days, sports compensation, lunch compensation and a hybrid workplace. We actively work towards gender equality and diversity; therefore, we are happy to see applicants with different backgrounds and experiences.