Data Analyst – Business Insights for Order Management

WHO YOU ARE
Do you want to help us improve the customer experience at IKEA? By empowering our global organization with the right business insights at the right time? In a friendly and collaborative working environment?
We are looking for a Data Analyst to join our team and work on building easy-to-use, reliable, and scalable dashboards for visualizing customer order data. Our diverse team within Data & Analytics is growing rapidly and we would love to talk with you, if you recognize yourself in the following:
Must have:
· Love for data! You are passionate about digging into data to understand the world around you.
· Excited about IKEA’s values and vision of creating a better everyday life for the many people
· A team player who promotes informed decision-making based on data and builds cross-functional relationships with peers.
· Have a university degree in analytics, computer science, engineering, or equivalent.
· Have experience and love visualizing data through visualization tools (e.g., QlikSense, PowerBI) and telling compelling data stories to non-technical stakeholders.
· Have experience in digital product development and how translate to business input into testable hypotheses, features/models, or metrics.
· Able to perform work with a balanced trade-off between care and speed, and to understand that rapid insights may come at an initial cost of rigorousness.
· Have at least 2 years relevant experience as a Business Analyst, Data Analyst, Web Analyst or similar
· Are passionate about the possibilities of Data & Analytics and the value it can generate for business.
· Are a curious world class problem solver who wants to keep learning!
The IKEA culture and values are very much a part of our business and day to day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more regarding our values and life at IKEA on our website IKEA.com. At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people
WHAT YOU’LL BE DOING DAY TO DAY
You’ll be part of the transformation of IKEA into a more data driven company by extracting and sharing insights from data that reinforce, alter, or largely impact present and future decisions on business and product strategy, leading to a better shopping experience for our customers.
You will work to ensure that the right people in our global organization have access to the right information at the right time. You will collaborate with colleagues such as data engineers and business analysts to build solutions that bring data from operational IT systems and transform it into actionable business insights.
Our area, Order Management, is responsible for the complete life cycle of fulfilment orders, and we generate vast amounts of data on our global fulfilment operations. With this data, we provide insights to local markets and global functions on e.g. order delivery flows, cancellations, return operations, order success rate, and open orders, all with the purpose of improving customer experience, operational cost, and sustainability.
OUR TEAM WITHIN IKEA AND WHAT WE OFFER
IKEA has long been a global leader in home furnishing. We are proud of our vision to improve the everyday life of the many people. But our industry is quickly changing, and we need to adapt to stay competitive.
As part of IKEA’s journey to strengthen our digital capabilities, we are building a global Data & Analytics function. This function is working on problems across the company, ranging from customer modelling, pricing, online shopping, visual intelligence to logistics optimisation.
As part of the Order Management domain, you will be instrumental in our effort to take advantage of the data within customer fulfilment to improve operations in terms of customer experience, cost, and sustainability. This will allow us to become even better and enable a unique omnichannel customer experience.
We see many opportunities for what we can accomplish and have the ambition to be a world class team. At the same time, we believe that our work is not just about building things, but also about learning and having fun together.
We can offer you:
• Very interesting challenges and opportunities.
• Work that will have global impact on customer satisfaction, costs, and sustainability.
• A flexible, collaborative and friendly working environment.
• A team of great colleagues to learn with and from (with world-class experience across all aspects of Data & Analytics).
• Continuous learning (we aim to spend 20% of our working time on learning).
QUESTIONS AND SUPPORT? LET’S CONNECT!
Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world leader in life at home, you have exceptional opportunities to grow and develop together with us. Studies show that members of underrepresented communities don’t apply for jobs unless they’re 100% “qualified”. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application. From: “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014”
If you have questions regarding the recruitment process, please reach out to Recruitment Specialist Pietro Mattei at pietro.mattei@ingka.ikea.com. Please apply with your application in English. Note that we can’t process any applications through email. Thank you!