Data & Analytics Manager, Customer Support & Returns. Malmö

WHO YOU ARE
Hej! My name is Stefan Esping and I’m leading the Data & Analytics capabilities in the Customer Support & Returns subdomain at IKEA. For our Digital hub in Malmö, we’re looking for a passionate Data & Analytics Manager. If you share our desire to unleash the power of data to fundamentally transform the customer support experience, put new tools and insights in the hand of our coworkers and to enable all our customers to get the support they need when they need it, come join us!
At IKEA we have the vision to create a better everyday life at home for the many people. We strive to be affordable, but in a truly people and planet positive way. Our digital capabilities play a crucial role in achieving this goal. We believe that you will thrive when you meet great people that are on the same mission at IKEA. People that are not only talented and skilled, but also humble, supportive and absolutely committed to leading home-furnishing retail into the future.
At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people.
What follows is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development.
· Previous experience working as a Data Engineer, Data Analyst or Data Scientist, with experience with or interest in a Team Manager role.
· Passionate about managing a team of Data Engineers, Analysts and Scientists
· Passionate about using data as the starting point for understanding and solving (almost) any business problem
· Have a background in analytics, computer science, engineering or equivalent (at least MSc or equivalent)
· Strong knowledge of programming languages (e.g. Java, Go, Python, or Scala) as well as usage of modern cloud platforms (e.g. GCP) and ETL tools for data extraction, ingestion and processing
· Confident in digging into code and understanding how things are working, as well as using tools such as PowerBI to provide insights from data
· Knowledge of Natural Language Processing and Machine Learning models.
· Broad knowledge of digital product development principles and collaborative software engineering practices (Agile, DevOps)
· Share the culture and values of IKEA (read more here: https://about.ikea.com/en/about-us/ikea-culture-and-values)
YOUR RESPONSIBILITIES
As a Data & Analytics Manager, you play a pivotal role in the design, development and operation of data-based digital products. You will lead and grow a world-class team of Data Engineers, Data Analysts and Data Scientists, with direct responsibility for driving business value, as well as managing people processes, incl. ensuring the health and well-being of your team.
Data & Analytics for Customer Support & Returns subdomain is embedded within Group Digital bringing together product management, engineering, user experience and data & analytics.
The mission of the Customer Support & Returns subdomain is to develop tools that makes the IKEA support experience convenient and enjoyable for customers and coworkers. IKEA generate massive amounts of data and unlocking the value from this data is the foundation for achieving the mission. Your role will include enabling this data to be accessible to those who needs it, deriving insights into customer behaviour and preferences, and delivering advanced analytics use cases. You will be accountable for topics ranging from data pipelines, enabling data sharing through Data Mesh, to provide business insights through the usage of advanced analytics.
As part of a cross-functional leadership team, you will work collaboratively with Product, Tech, and UX Design leaders to inspire and empower product teams and ensure that we attain our desired business objectives (OKRs). In addition, you will work closely with key data and technology enablement units, incl. Data Architecture, to secure coherent, effective product development across the organisation.
Together with your team and stakeholders, you refine product requirements and translate them to technical solutions. Herein, you adopt a value-first technology-second mindset, to ensure the team contributes to the company goals. You take responsibility for the technical refinement and delivery of sprint stories and epics, in collaboration with the Product Owner.
WHAT WE CAN OFFER YOU
· A challenging and diverse job, with exceptional opportunities to grow
· An exciting, flexible, empowering but also friendly and fun work environment, in a truly value-based company
· The opportunity to have global positive impact with your work, both for people and planet
· A wealth of data, both structured and unstructured, with massive potential to leverage insights to all of IKEA.
· Work with the latest technologies on a Google Cloud Platform infrastructure.
· A team of great colleagues to continuously learn with and from, with world-class experience across all aspects of data and analytics
· Hardware and OS of your choice
· Competitive salary and benefits
QUESTIONS AND SUPPORT? LET'S CONNECT!
Studies show that members of underrepresented communities don’t apply for jobs unless they’re 100% “qualified”. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
From: “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014”
Does this sound like your next challenge? Then we would love to get in touch!