Data Center Engineering Operations Technician

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon Web Services (AWS) is looking for a motivated, goal-driven individual to join our Data Center Engineering Operations Team!
The Data Center Engineering Operations Technician (EOT) serves a key role as a cornerstone of facility operations, supporting Amazon within its owned and operated data centers. All data center equipment supporting customer services must maintain better than 99.999% uptime.
Key job responsibilities
The EOT is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves conducting both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.
The EOT serves as an operator as well as a first-line resource reporting to a site’s Data Center Facility Manager (FM), receiving daily instruction from the Chief Engineer (CE) and interacting with third party vendors. The EOT maintains training compliance as related to their role of operating, troubleshooting and repairing electrical and mechanical equipment. This equipment includes, but is not limited to:
- Stand-by emergency generators
- Low and medium voltage electrical systems
- Uninterruptible Power Supplies (UPS)
- Automatic Transfer Switches (ATS)
- Water treatment systems
- Building automation systems
- Fire detection and air quality monitoring systems
- Server racks
A day in the life
- Working semi-autonomously in operation and maintenance of mechanical and electrical equipment in a data center
- Execution of project scopes of basic complexity
- Providing timely escalation for all facilities-related issues within the data center
- First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA)
- Providing assistance to junior and peer EOTs
- Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation
- Utilization of administrative tools for change management, ticketing, and asset management.
- Flexibility for changes to work schedule depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule.
About the team
The Data Center Engineering Operations Team is a group committed to maintaining the critical data center infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the facility's Mechanical, Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of the data centers.