Data Center Operations Analyst

Overview
Job Description:
In the Data Center Operations Analyst you will have an opportunity to work alongside a dynamic team of industry professionals across the Information Technology (IT) and Critical Environments (CE) spectrum within Microsoft 24x7x365 mission-critical datacenters. You will be an Industrial Controls Systems (ICS) subject-matter-expert with accountabilities that include but are not limited to maintaining ICS availability, data quality, service and change management, reporting, and the security of all ICS systems and applications that monitor, control, host, transport, and deliver telemetry. You will closely collaborate with Microsoft's local Datacenter Operations teams to maintain ICS high availability and security and provide hands-on escalation support, oversight, and guidance. You will own site level ICS program and project management, and both govern and directly participate in the execution of global initiatives related to ICS systems. You will govern logically and physical access, approval, and permissions related to all ICS systems, networks, workstations, and servers that provide data center monitoring, controls, and telemetry. From assisting DC Operations with maintenance & safety procedures (via monitoring system outputs), to operating and maintaining these systems directly, you will be a steward of vital ICS infrastructure.

#COICareers
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities:

Managing, servicing, and governing Microsoft's electrical and mechanical industrial control systems (ICS) to include servers, applications, networks, and device infrastructure deployed within Microsoft's 24x7x365 mission-critical datacenters. You will be the Lead technical resource for these monitoring and control services, ensuring availability and telemetry for critical electrical and mechanical controls systems. You will be the immediate technical resource and point of escalation for CE vendors for IC Systems.
Qualifications:
3+ Years of experience in an operational, mission-critical, 24x7x365 facility
1.5+ Years of experience in the design and/or commissioning of Industrial Controls Systems (ICS) in critical environments.
1+ years of experience with deployment, configuration, and troubleshooting of networks and the Modbus and BACnet protocols
Established understanding of Electrical Power Monitoring Systems (EPMS) and/or Branch Circuit Monitoring (BCM) and/or Building Automation Systems (BAS), and/or Battery Monitoring Systems (BMS)
2+ Years of experience with the operation and maintenance of building electrical systems (Power distribution, lighting, grounding, fire alarm, security, life safety, and related controls systems)
2+ Years of experience with the operation and maintenance of building cooling and related mechanical systems (HVAC, Chilled Water, DX Refrigerant, Evaporative, and related controls systems)
1+ years of experience with Critical IT Equipment (e.g. Servers, SANs, Networking gear, Fiber distribution, etc.)
Bachelor's degree or applicable field experience in Critical Environments, Electrical, Industrial, Mechanical, or Process Engineering
Knowledge of construction techniques and terminology including the ability to read and interpret blueprints, construction drawings and documents is essential.
Occasional travel will be involved.


Preferred:
Project management experience with a focus on agile, lean or ITIL methodologies.
Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
Working knowledge of contract terms, conditions, mechanism, and procedures.
Experience with configuration and administration of Microsoft Windows, Hyper-V, SQL server and associated security methods and best practices.
Experience managing vendors as a customer
Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
Ability to balance competing demands for resources and adapt to changing priorities.
Proven ability to deliver projects on-time and adherence to deadlines.
Proven ability to motivate disparate teams both direct and indirect to solve issues.
Proven ability to apply clear critical thinking in complex, stressful situations.
Provide meaningful and timely reporting for weekly success metrics.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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