DE Collections Agent - Gothenburg

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

It's what sets us apart that brings us together.
Everything we do starts with people. It’s what makes us different from all other car companies. We are on a mission to make people’s lives less complicated.
Volvo is not only transforming the cars it makes to an electrified fleet but is also reimagining its relationships to customers around the world by offering direct-to-consumer sale.

Meet the Team:
The Collections & Dispute team is at the center of operations, cooperating with several other teams and acting as a specialist group, to ensure excellent service is delivered. Our group is also defining new processes, policies and procedures and participates in market and product roll-out. As our business grow, we need to ensure that our model is scalable and that the decisions we take have a direct impact on the future success of our business.

The role will include:
* Collaborating on debt collection efforts with Accounts, Sales, and Legal Department and external partners
* Developing debt collection strategies, processes and plans and document the same
* Drive improvement projects and support new implementations
* Act as a second line support, for customer disputes and claims, to our Consumer relations and Finance teams
* Provide input to the digital development and test new system functionality
* Evaluate and identify required system development together with our Business Analysts  


Personality:
* Take accountability, both for their own direct area of responsibility, and the success of the team
* Focus on customers and understands how to provide excellent customer service
* Can carry out tasks independently and approach issues with a problem-solving mindset


Background/ skills:
* Previous debt collection experience, 1-2 years
* Worked with operational end customer processes in an international firm
* Excellent communication skills and strive to provide great customer experience
* Fluent in English and German (other languages is an advantage)
* Experience of business development, leading projects and process development is advantageous
* Experience from B2B/ SME Fleet debt collection is advantageous


Location:
Gothenburg or Stockholm