Dealer Business Support Specialist

Dealer Business Support also known as DBS is the single point of contact for all IT service-related requests when it comes to Volvo Group dealers. The DBS in Bangalore, Beijing, Curitiba, Gent, Gothenburg, Greensboro and Wroclaw have a high local know-how and have locally adapted opening hours and cover the major international languages. We support all the brand from Volvo Group (Volvo Trucks, Renault Trucks, Mack Trucks, etc…)
We are now looking for a Dealer Business Support Specialist/Agent to join our team in Commercial Solutions, Quality and Dealer Business Support located in Gothenburg.


What are your competences?
Fluent Swedish, English and Finish
Strong analytical and troubleshooting skills
Customer oriented
Willingness to continuously learn and grow your skills
Strong soft skills and like challenges
Ability to de-escalate conflict
Support experience from IT or other Volvo organizations like HR
Knowledge of ticketing tool, like ITSM is a plus

Your new responsibilities:
Receiving (answering phone calls from end users) and registering cases in our ITSM tool
Trouble shooting and resolution of cases
Transfer/Escalation of cases to other Support Groups
Informing users of the progress of their cases
Direct contact with users and customers from Region North (Sweden, Norway, Finland, Denmark Iceland)
Working in accordance with ITIL and DBS Best Practices

What we can offer:
Have fun by working in a global and multicultural team
Direct contact with customers
Building competences and skills in critical Volvo Group applications
Career and development opportunities

At Dealer Business Support, there is never a typical day or routine, each day is an opportunity to discover new things. You will never be bored if you join us!


Do you find this interesting? Please get in touch for a further dialogue!


For more information, please contact: Fort Jonathan, Delivery Manager DBS Europe,+48 695 205327