Delivery Associate

About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our merchants, to enable them using Klarna products as soon after signing as possible.
What you will do
You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products!
Responsibilities
Be in contact with our merchants via phone, video call or email
Responsible for handling and collaborating with the Commercial team on the most complex integration cases within our SME merchant segment.
Act as an interface between involved parties in order to ensure completion of the implementation project.
Provide merchants with implementation and ecommerce platform expertise to ensure optimal end customer experience
Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
Work with a primary focus on the UK market but as part of a global team supporting other countries as required.



Who you are
Desired experience and understanding of XML, HTML, REST API
Familiarity with e-commerce shop systems or payment systems.
Have worked in either technical integration, technical support or similar roles.



Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.
You should have
Working proficiency and communication skills in verbal and written English
Working proficiency and communication skills in verbal and written Swedish



You might also have
Excellent ability to listen and and communicate with different audiences
Ability to handle clients situations in a confident yet humble ways based on facts
Genuine curiosity and good technical understanding
Passion for solving problems



How to apply
Send over a CV in English.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.