Delivery Lead - Engineering Assurance

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 5,000 employees and is active in 45 markets

We are looking for a Delivery Lead who is inspired and committed to delivering products that solve real customer problems. Working at Klarna is about innovation and speed, leadership, and disruption. We want to be able to find great new ideas and put them to work, yesterday.


About the team
Engineering Assurance domain is all about ensuring a consistently high level of security and reliability in Klarna products to keep consumer and merchant trusts. They empower engineers to achieve excellence by giving them the objectives, tools, methods needed to succeed, reduce the blind spots (where failure can occur), and guide engineers towards delivering a consistently smooth user experience.


What you will be doing:
You will work cross-functionally and collaboratively with multiple teams and people from different competences such as from Product Management or Engineering to provide structure, and drive progress and quality. You will know our team’s technologies and dependencies and make sure to keep everyone on the same page by making knowledge transparent across teams. You will have an eagle eye for ensuring dependent teams are not broken by upstream changes.

On a daily basis, you will provide direction and guidance of scaled agile practices across multiple teams and will relentlessly focus on improving and maintaining deliveries across teams.

You might for example:
- take care of the overall milestone planning, execution, delivery and release of our largest and most complex cross-functional team initiatives
- Identify, diagnose and remove cross-team impediments so teams can deliver
- Negotiate scope and manage trade-offs for delivery and cost/benefit process improvement decision
- Manage and facilitate cross-team meetings (standups, retrospectives, reporting etc)
- Relentlessly focus on improving and maintaining deliveries across teams
- Facilitate a collaborative, open and transparent environment
- Manage progress, risks and dependencies with teams and other stakeholders by proactively communicating to explain what’s going on

We would love to meet someone with:
- Solid experiences of managing and delivering complex software and challenging cross-team initiatives from inception to production
- A passion and a proven track record of managing outstanding technical teams in fast-paced environments including sustainable improvements to throughput, quality and overall performance
- Persuasive and compelling communication skills - Ability to manage stakeholders, indirect management, diplomacy and facilitating compromise
- Highly analytical and data-driven

It would be great if you also have experience in:
- Leading technical teams with deep knowledge in Software Engineering, progressive agile techniques and delivery practices (XP, DevOps, and CD, etc)
- Practical and pragmatic application of a variety of Agile techniques in different environments, and at scale

Delivery Leads at Klarna
We are Delivery Leads, a group of professionals with a strong engineering, product centric and agile background, who foster speed and continuous improvement within teams. We are the catalysts of our amazing momentum. We create an open and collaborative environment where you, as a Delivery lead, can upskill and grow your competence.

What we believe about Delivery
One of the most important words to us, Delivery Leads, is speed. The Delivery Lead competence is mainly about how we do things to add speed to the process. We possess the skills to fast-track software deliverables without jeopardizing quality and making the experience as smoooth as possible. We move the teams towards a common deliverable through guidance and motivation, and taking end-to-end ownership of the delivery.


Be ready for change, be ready to learn, and be ready to challenge the product development to excel. Read more about our Leadership Principles here.


Accelerator. Dexterous. Tactical. Delivery lead.


How to apply


Send over a CV in English.