Delivery Leader with transformational skill set for Retail services

Commercial Solutions
Are you ready to take the next step in your career?
Within our business unit, we are approximately 1600 people who have full responsibility for all commercial solutions used by all our truck brands, Volvo, Renault, Mack and UD Trucks. We have development and support centers reaching from Japan to the US and we have colleagues spread out in Asia, North and Latin America, and in several European countries. We deliver business value every day to the Volvo Group through the support we give the commercial crews, the uptime of our solutions and the project deliveries that we do. Volvo Group is also currently in the middle of a great digitalization journey, which brings us exciting challenges and opportunities.
We can offer you a fantastic opportunity to be an active contributor of developing our next generation of portfolio solutions while maintaining and improving the current ones.


Solution Center Volvo Trucks Retail
The Solution Center Volvo Trucks Retail has the responsibility to deliver and optimize IT solutions, thereby continuously improving digital channels, retail excellence, part sales and productivity in the daily operations of our dealers and customers. We enable a multitude of end-user services ranging from dealer management & productivity, e-commerce to platforms for digital channels (external web and extranet/portals). We our proud to further digitilize, connect and collaborate in order to deliver our services in close agile cooperation both within the Volvo Group and with our suppliers. The solutions in scope are led by the Volvo Trucks brand and are used by dealers and markets worldwide. Main locations of the team are Poland, India, China, France, United Kingdom and Sweden.


We are now looking for a Senior Delivery Leader for Retail Services
Retail Services in this Digital & IT context, is responsible for the global solutions dedicated to dealer productivity and management, such as planning, purchasing, vehicle administration and workshop order management. The team has the main responsibility of solution management (benchmarking, innovation and continuous improvement) and for some solutions we take care of onetime (cost, scope, quality) plus runtime deliveries (SLA fulfilment, cost, quality of service).


Wanted profile
Are you a stable and experienced leader that instills trust? Are you passionate about bringing value to our users and customers through digitalization? Are you ready and have skills to lead thru transformation to be a digital service builder? Do you enjoy working together with your team to secure end-to end premium services? In this position you will be able to make a real difference with direct contribution to our business and lead thru digital transformation. Are you a driven team-builder with a strong delivery focus? Then you could be the perfect match for this position!


Position description
In this position you will be responsible for the deliveries of the Retail Services team, working closely with Volvo Trucks and potentially other brands, making sure we deliver customer value and meet KPIs and budgets at the same time. You will lead a team approximately 10-15 persons. This position is you work closely with Delivery/Line manager or Onsite Manager to secure capacity planning for delivery and to
prepare and follow-up IT budget for assigned solutions.


Required competencies
Strong retail business and delivery experience and/or clear priority to strive for delivering business value in our business operations
Experience from transformation and business driven
Good knowledge of the IT landscape within the retail and aftermarket domain, i.e. how different solutions interact on a higher level
Strong leadership skills and experience in managing deliveries, projects and people
Experience in managing end-to-end contracts including underpinning contracts with external suppliers
Relevant university degree
Excellent communication & presentation skills
Complete proficiency in English

Required leadership competencies
You have a track-record of leadership competencies and you show strong customer focus in order to understand their needs and to build long-term relationships
You ensure accountability by taking personal responsibility as well as establishing processes and responsibilities etc for others.
Furthermore, you are a leader who are used to set objectives and plans, you carry through and adjust planning when needed. You collaborate effectively in a multi-cultural environment, you build effective teams with shared goals and an open and trustful dialogue and you have the ability to create a fruitful mix of competencies and personalities.
It goes without saying that you actively promote and demonstrate the desired behaviours in accordance with the Volvo Group Core Values.


Location: Flexible France or China


Travel required: Occasional


Application screening will start immediately, we look forward to receiving your application as soon as possible!


For further information please contact
Director VT Retail, Commercial Solutions, Fredrik Sörstrand, +46 313227601
HR Business Partner: Armdal Magdalena, +46 313224949


Last application date: May 6th 2021
Target start date: July 1st 2021