Delivery Project Manager, Service Delivery – Enterprise (based in Sweden)

Reporting the Head of Service Delivery – Enterprise; you will work as part of Telia Carrier Service Delivery & Network Procurement unit, being the coordinating interface and end-to-end responsible for customer deliveries. The Delivery Project Manager, Service Delivery – Enterprise owns the delivery of the customer order(s) end to end and is ultimately accountable for the delivery fulfilment, communication (internal and external) the quality and timely delivery of the service.
Key Responsibilities:
You will be responsible for customer deliveries end-to-end, i.e. communication to customers, suppliers and internal units, support system registrations and delivery escalations. You will also be involved when it comes to making process and system improvements; and encouraged to make recommendations
Day to Day tasks:
Ensuring that required internal units receive their activities and tasks
Supervise the order by continuous contact with involved internal units and suppliers.
Provide continuous status updates and feedback on deviating issues to customer
Follow-up with internal tasks and ensure completion.
Ensure correct registration of all service components in support systems.
Co-ordination of field engineers throughout delivery process including testing and service activation
Lead troubleshooting when necessary with involved stakeholders
Send documentation according to Telia Carrier Delivery process to customer.
Collect and store test protocols.
Manage local tails, cross connects and CPE with suppliers
Escalation of any issues that may affect the communicated RFS date
Manage Early Life support for delivered service.
Support Sales in customer meetings regarding delivery related questions

Additional tasks:
Defined and pre-agreed ‘top’ customers will have a dedicated Delivery Project Manager within the Service Delivery - Enterprise team. You will be part of an account team facing those customers together with Sales & Solution Engineers. This create a better relationship and your role will be to maintain and improve this with your assigned customer(s).
Customer / internal meetings (physical, video or phone); be able to run a structured meeting and provide clear feedback
Draft and define a project plan and be comfortable to present and walk customers through this as required

Specific areas of expertise:
Must have previous experience of working in a Service Delivery environment within a telecommunications’ company
Passion for client satisfaction and customer service
Project management experience is very advantageous
Record of project management/service delivery success
Strong and current awareness of external trends and best practice
Excellent analytical & organisational skills
High level of documentation, presentation & communication skills)
Ability to work across borders and boundaries (cross-cultural awareness)
Comfortable to work unsupervised as required

Soft skills:
Good team player
Excellent communication skills – verbal and written
Flexible, open to changes
Being initiative & convincing
Competent planning and organisational skills
Self disciplined and able to work on own initiative
Ability to problem solve and rationalize when under pressure

Location: Solna or Jönköping, Sweden.