Descartes is hiring a Customer Support Representative

Descartes is hiring and we need to strengthen our Application Customer Support team
Descartes (TSX:DSG) (Nasdaq:DSGX) is a global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes' B2B network, the Global Logistics Network, integrates more than 35,000 trading partners to our cloud-based Logistics Technology Platform to unite their businesses in commerce. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.


POSITION SUMMARY
As a Customer Support Representative, you will be part of the Client Services and Support Organization at Descartes. You will provide IT-support to our Nordic and EMEA based customers.
In your role you will be the first point of contact for our customers, and you will handle issues and/or requests, as well as liaise with customers on progress.

KEY RESPONSIBILITIES
· Handle and follow up on application software issues or requests reported by our customers
· Maintain all customer contact and calling information within an existing database
· Proactively keep customers up to date regarding the status of the solution
· Liaise and coordinate with other parts of the internal organization such as R&D, Professional Services and Sales, to secure timely resolution on all support cases

QUALIFICATIONS
· Minimum of 2 years’ experience working in an application support environment
· Team oriented, with the ability to work independently
· Strong organizational skills
· Ability to multi-task
· Strong analytical and problem solving skills
· Must work well under pressure to meet the demands of our customers
· Service oriented and solution driven
· Outstanding written and verbal communication skills
· Very strong organizational skills required
· Experience with wireless communications
· Problem-solving skills along with a focus on customer satisfaction.
· Excellent verbal and written communication skills in Swedish as well as English are required.

DESIRED TECHNICAL QUALIFICATIONS (experience from one or several of below)
· Basic database knowledge - read & write (PL SQL)
· Experience within commercial application support and related CRM systems (Freshservice, SAP, JIRA, Citrix etc.)
· General knowledge and interest in automated processes, software and IT systems
· Knowledge of different versions of Microsoft Windows operating systems.
· Knowledge of electronic communication methods/messages such as XML considered an advantage.
· Experience of working remotely.
· Experience using customs-/transport management applications is considered an advantage
· Knowledge of import and export procedures and documentation is considered an advantage.


LOCATION
We are located next to the Central Station in the center of Malmö offering great commuting options. The position gives you the opportunity to work remotely from home in a hybrid solution.
We offer a very friendly working environment with good team spirit and interesting possibilities for personal development.

APPLICATION INSTRUCTIONS
If you have any questions regarding the position please contact Pierre Klaesson, Manager Customer Support pklaesson@descartes.com. Agency calls will not be accepted.