Design Operations Manager

At Epidemic Sound we are reinventing the music industry. Our carefully curated catalog, with over 32,000 tracks, is tailored for storytellers, streaming services, and in-store soundtracks. Countless clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound’s music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Headquartered in Stockholm, we’re spread across offices in New York City, Los Angeles, Seoul, Hamburg, Amsterdam, and Sydney. We’re growing fast, have lots of fun, and are taking the music industry with us.

Amplifying the value and impact of design.

Background

As our product matures, the product design team’s capacities, range of disciplines, and responsibilities have diversified and grown with it. Operationalizing central and decentralized efforts will be key to maximizing the value and impact of UX Design, which is why we introduce a Design Operation Manager role as part of the Product Design team.

How you will make an impact
The Design Ops Manager will manage the specialist group of the Product Design team, helping to amplify the value, scale, and qualitative output of design in collaboration with leadership and stakeholders across the org.

People

- Day-to-day management of the specialist group, consisting of UX Research, UX Writing, Systems design, and Service Design
- Collaboration with Head Of Product design, other stakeholders, and the rest of the team


Process

- Operationalize the operations; Identify short-, medium and long-term operational needs in collaboration with your team / other teams and stakeholders
- Support & operationalize broader qualitative research initiatives, processes and programs across Epidemic Sound for improving our shared understandings of our user’s needs
- Support the development of processes, workflows, communication and methods that improve our qualitative UX output / streamlining our work
- Support global design maintenance from an ops- standpoint (PDS, etc)
- Make the team stay happy, collaboratively geared, and inspired
- Evolve and support research operations in close collaboration with UX research
- Ensuring cross-departmental sync and defining appropriate forums and processes to stay aligned
- Manage logistics around various programs across the design org
- Continuous week-to-week design operations as part of the design team


We believe you are/have

- Min. 5 years in a similar role with direct reports (operations manager, design manager, research manager, or similar)
- Comfortable navigating ambiguity and managing expectations among a broader set of stakeholder
- Deep understanding and appreciation of design, research, and user experience work
- Excellent communication skills & collaborative abilities, geared towards senior collaboration, empowering creative leadership in others
- Great unifying social skills and self-awareness
- Awesome analytical and communicative skills, enabling proactive balancing of user-, business, and design needs
- The ability to bring energy to the team, making the process fun
- Great producer skills or equivalent


Curious about our music? Find our music on Spotify here → https://open.spotify.com/user/... (https://open.spotify.com/user/epidemicsound)

We have lots of fun soundtracking the world and our annual Spring Bash (https://www.instagram.com/p/BysR7R-BamB/?utm_source=ig_web_copy_link) is an event that captures this perfectly. Take a look at our most recent celebration!



Application

Do you want to be a part of our fantastic team? Please apply by clicking the link below.

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.