Design Operations Manager

Company Description
How do we make strategy tangible and help driving the company towards meaningful growth? How do we create a way of working where we learn along the way about what to build and then build it? How do we learn faster and support taking leaps towards our company bets? We are now looking for a Design Operations Manager to join us in H&M Group Brand Services.
We believe design-led innovation in cross-functional teams create superior customer value quicker and de-risks our biggest bets. Are you an experienced creative leader up for being part of shaping a new and growing studio? As a Design Operations Manager, you will get the opportunity to be a part of building an innovation capability at H&M Group, a global company that is on a mission to transform the fashion industry into becoming circular. Check this out!
Brand Services pioneer customer-centric ways of working inside the H&M Group. We enable our brands to move faster and stay relentlessly customer-focused by running frontrunning initiatives in many different areas of our business. We believe design-led innovation in cross-functional teams create superior customer value quicker and de-risks our biggest bets. We make strategies tangible and to bring transformative ideas to life from discovery all the way out through delivery. The function consists of cross-functional design teams, and many virtual team members across our collaborative network. We love to have fun, we work in the open and are always in draft. Together we learn, create, test and ship ideas at a high pace in the journey towards meaningful growth.
Job Description
As a Design Operations Manager, you will be a founding member of the design operations practice at Brand Services. We are looking for a forward-thinking leader with a passion for bringing innovative, exciting and sustainable ideas to life. The Design Ops Manager is a strategic doer who can keep track of the many moving parts necessary for design teams to be successful. You will have the opportunity to co-create the standards in our design culture, team development, workflow and process, and help elevate our design function internally and externally. You are a resilient changemaker who can help create order in white space environments and push priorities forward. You are able to stay optimistic even when faced with setbacks and resistance. You enjoy running projects from beginning to end and can help build a highly efficient and impactful design organization.
Your responsibilities
Staff responsible for the design leads on the innovation teams, support hiring and onboarding.
Weekly design direction and senior stakeholder management for one of the innovation teams.
Your focus is supporting teamwork, unblocking and empowering teams to do amazing work.
Planning and delivering: facilitate the development of standardized processes and rituals that enable the department’s growth and cross-collaboration.
Support your team to thrive and collaborate effectively. Coach and facilitate as an enabler, not a filter.
Contribute to the strategic development of the function.
Implement or drive changes to make sure design teams are working at a sustainable pace on the highest-priority and highest-impact activities.
Support leadership development through continuous dialogue and coaching.
Co-develop and manage design programs, including. timelines, partner onboarding, and internal and external events.

Qualifications
Has 5–7 years of experience leading leaders in an internal or external creative agency, or consulting environment.
Experience working directly as a designer or other user experience role.
Passionate to solve ambiguous and complex future challenges.
Equipped with a collaborative and empathetic mindset
Experience from high-growth environment.
Strong interpersonal skills, excellent communication skills. Capable of making the complex simple and understood at all levels of the organization.
Strong knowledge of design and user research tools, methods, and processes.



Additional Information
You’ll be part of an important transformation journey at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow. At H&M Group we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin, or background.
Does this sound like your next career step?


This is a full-time permanent position with start date as soon as possible, located at the H&M Group Head Office in Stockholm. You will preferably be based in Stockholm, but it can be possible to work half time remotely from another country. Apply online with your CV (no need for personal letter), no later than the 11th of October 2021.

We would love to hear from you!


H&M Group is committed to recruiting great people, and we believe a diverse workforce plays an important role in our success. We welcome applications from all parts of the world and will offer relocation support if you are relocating from another country.
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