Design Operations Specialist

Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.


Job Description
We are looking for an organised and proactive Design Ops Specialist with strong communication skills and emotional intelligence to join our Design Operations team that works with our Customer Experience Design Community.
You will be catering to a community of ca. 80 designers and researchers who work across UI design, digital experience design, service design, communication design and UX research. You will be responsible for capturing, documenting, maturing & scaling solid practices for managing our international design community, design processes and career structures.
Customer Experience Design at H&M Group
H&M has a proud history of design, style and fashion that reaches millions of customers. We, in Customer Experience Design, are tasked with translating this history into beautiful, welcoming and modern experiences that our customers love. Our Design Community is a diverse team of talented and passionate designers and researchers who work tightly with cross-functional product teams, driving both the customer and colleague facing user experiences for the H&M Brand.
Your Role
You will join a small team of Design Ops practitioners who are passionate about design, people and progress. The role is an integral part of the Design Ops team that collaborates with stakeholders such as: Digital product Leaders, Designers, Researchers, Change Leads, Learning & Development colleagues, HR and Communications- to name a few. You will foster and mature a strong design culture within our Customer Experience Design community. This role is highly collaborative, so the successful candidate should be able to thrive in a complex environment with many stakeholders. You excel in change management; dividing time between working strategically to solve problems, ensuring adaptation of centralized, holistic initiatives and ensuring communication is sharp and timely. Your human centric design approach, co-creation skills and ability to motivate others are your greatest assets, and you have a strong practice towards iterative, constant improvement.
Responsibilities
Strategic effort in standardising our processes, methods and systems - high level process building and governance.
Create, improve and communicate solutions for the design community to deliver creative, quality work effectively.
Develop metrics to regularly assess the progress of the design organization.
Train teams – support process adoption and adherence to meet our standards.
Own and update documentation for the community - securing quick and easy access for teams and leaders.
Work across the Design Ops scope by driving initiatives within our three pillars together with the team.



Our three pillars are:
Design processes & assets:
Ensure creation, documentation and adoption of strong and scalable design processes, design standards and metrics. You bring order to chaos and want to deliver quality and flow.

Community & Culture:
Organise and manage the Customer Experience Design Community and our shared ceremonies. You want to foster communication, collaboration, cohesion and continuous learning.

Career & Growth:
Maintain and evolve the career paths, role descriptions, upskilling and onboarding assets for the Design Community. You want to cater to training and learning needs within the community.


Qualifications
To be successful in this role, you will have:
Excellent know-how in design thinking and digital product/service development.
Hands on experience in leading initiatives related to ways of working. This can be in a dedicated Ops role, or in a role such as service designer, UX designer or product manager.
Practical knowledge and experience in applying and advocating for user centered design principles.
Experience in agile & lean methodologies.
Deep understanding of design as a craft, process & mindset.

Skills
Research and facilitation: Listen to concerns in the community, and beyond, and skillfully translate needs into actionable plans. Share trigger material and help stakeholders apply them to their contexts.
Process design: Build processes with clear goals and structures in place for effective collaboration, with an understanding of the humans who will interact with them throughout.
Systems-thinking: Excel at extrapolating and extending shared patterns & behaviors.
Continuous improvement: Gather feedback early and often in an iterative manner.
Communication: Strong verbal and written communication skills with an understanding of the importance of clear communication.
Change management: Build consensus among diverse groups. Create enthusiasm and engagement for change and new ways of working.

Mindset
Unafraid: Challenge existing structures and confidently experiment with pilots and up-scaling.
Open-minded: Share, learn and engage ambitiously with other team players.
Outcome focused: Search for ways to impact organisations at scale.
Collaborative: Be an awesome can-do, helpful person whom everybody feels they can talk to.

Experience
Experience in Design Ways of Working/ Design Program Management role (Experience in a Design Ops role is a plus!).
Proven track record of collaborating with a variety of design and product roles.
Experience working with in-house digital product and service design teams.
Strong business acumen and ability to surface links between ways of working and business goals.



Additional Information
This is a full-time position based in Stockholm. If you feel that the role is a good match with your background and ambition, please apply as soon as possible but no later than 17th May. Interviews will be held continuously.