Design Program Manager

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
About the role
Design Operations at Klarna are great connectors and passionate problem solvers that work to achieve operational success. As a Design Program Manager, you will drive and support internal projects and programs to help find and foster great talent, develop highly engaged teams and build an environment that enables great design at scale. You will work closely with the design leadership team to make sure constant progress is achieved and established in all areas of the design competence.
What you’ll do
Drive strategic projects and programs forward that improve the efficiency and impact of design at Klarna
Work closely with design leaders and cross-functional partners to ensure accurate distribution of information, guidelines, and training
Identify team needs with regards to processes, tools, documentation, and guidelines, to enable operational excellence and great design work at Klarna
Play a vital role in shaping the design program management practices by utilizing your understanding of the UX craft and methodologies
Define and measure the impact of strategic initiatives or programs in the design organization
Help shape the culture of the growing design community at Klarna by leading community events and employer branding initiatives

Who you are
3+ years of experience in Design operations or Program management role
Experience working directly with product designers, UX researchers, and UX writers, as well as with product teams on programs from conceptualization to implementation
Proven track record in achieving operational excellence in design teams in large global tech companies
Experience managing vendors or contractors for projects or programs
Passionate problem-solver focused on the operational success of product teams and programs
Excellent communication skills that inspire and engage senior leaders, cross-functional stakeholders, and the design community
Strong project management and organizational skills to be able to effectively oversee the operational challenges for design in a large organization

About Klarna Design
We are a multidisciplinary design community, consisting of Product Designers, Brand Designers, UX Researchers, UX Writers, Front-end Designers and Design Operations. We love to create appealing and distinctive experiences within our products, services and brand. We possess a clear vision for building a strong community, passion and drive for great customer experience that goes above and beyond.
Required when applying for this role
Your resume in English.
What we offer:
Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.