Deskside services/ L2 support- Contract Trainee

HCL is the world’s largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden’s highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers’ business needs. As part of HCL’s commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL’s Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
We are hiring for Deskside support role. Please apply for the role if you are interested and it is suitable for you:
Work Location - Stockholm, Sweden
Start Date - Immediate
Experience - 2 Years
Job Type - Contract
Designation - Contract Trainee


Job Description:
The IT Senior Engineer/Team Lead shall provide oversight to ensure that information systems and infrastructure are in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. The IT Team Lead shall work on-site and may be required to travel to locations to support meetings or other activities in support of assigned work.
Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will have demonstrated advanced, in-depth experience with implementing; configuring and supporting Windows based computers. In-depth proficiency and knowledge and hands-on experience supporting servers and network technology is also required to be successful in this position. The incumbent will provides work guidance or orientation for non-routine procedures, complex issues, and implementation. Duties include level 2 and 3 support of IT applications, products and services; configuring, installing, and securing computer hardware, software, servers and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. Maintains the Physical Stock inventory of all IT assets onsite and send updated to concerned team on weekly/Monthly basis, raise alert when the stock are reaching minimal threshold.
The incumbent will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies is required. The incumbent must have experience implementing and supporting complex, integrated systems. . Work is subject to general review and approvals of the supervisor(s).

Qualifications
Bachelor’s degree from an accredited higher-education institution and/or seven years relevant experience.
Strong knowledge and experience with Windows operating systems and virtual servers
Understanding of network, systems and configurations
ITIL foundation Certification
A+ certification plus one, preferably two, of the following certifications:
N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI.
Lenovo Certification must be completed within 3 months of employment
Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.


Preferred Qualifications
Experience as a senior-level Desktop Systems Technician or Engineer in a financial setting.
MCSE, MCSM; Systems and/or Networking Certification a plus




Do you find this role interesting and suitable? Kindly apply sharing your CV to p.priy@hcl.com.